Johnathan Anderson
High Ridge
Summary
Detail-oriented professional committed to delivering superior customer service. Expertise in managing daily operations and ensuring adherence to safety and cleanliness standards, driving overall guest satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Flynn Restaurant Group
12.2024 - Current
- Assisted in managing daily operations to ensure efficient workflow and optimal staff performance.
- Coordinated scheduling and staffing to meet business demands while maintaining service quality.
- Supported inventory management processes, including ordering and stock rotation, to minimize waste.
- Trained new employees on operational procedures and customer service standards for improved team performance.
Shift Leader
Flynn Restaurant Group
02.2024 - 12.2024
- Managed shifts single-handedly, ensuring seamless restaurant operations.
- Managed and balanced cash in drawers and safe.
- Directed and guaranteed adherence to food safety standards.
- Trained new staff on policies, procedures, and customer service excellence.
Service Champion
Flynn Restaurant Group
02.2023 - 02.2024
- Welcomed and engaged guests with positivity and friendliness.
- Oversaw POS system and cash drawers guaranteeing correct order fulfillment and change distribution
- Managed comprehensive cleaning initiatives encompassing kitchen, bathroom, dining area, and guest area
- Guided new employees through proper procedures and exemplary customer service practices.
Park Services Associate
Grants Farm
05.2022 - 03.2023
- Ensured cleanliness and safety of park areas through routine inspections and maintenance tasks.
- Answered guest inquiries about the park history and activities
- Streamlined waste management processes, improving overall cleanliness and visitor satisfaction levels.
- Assisted in training new employees in customer service, cleaning and sanitization procedures as part of new hire orientation.
Grocery Stocker
Brothers Market
04.2021 - 09.2021
- Organized and stocked shelves to ensure optimal product placement and accessibility.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of storage areas to enhance operational efficiency.
Education
High School Diploma -
Homeschooling
Arnold, MO05-2023
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Sales forecasting
- Cleaning expertise
- Customer service
- Payment handling
- Taking and preparing orders
Timeline
Assistant General Manager
Flynn Restaurant Group
12.2024 - Current
Shift Leader
Flynn Restaurant Group
02.2024 - 12.2024
Service Champion
Flynn Restaurant Group
02.2023 - 02.2024
Park Services Associate
Grants Farm
05.2022 - 03.2023
Grocery Stocker
Brothers Market
04.2021 - 09.2021
High School Diploma -
Homeschooling