Summary
Overview
Work History
Education
Skills
Timeline
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John Terborg

Ava

Summary

Dynamic and dedicated professional with a proven track record to exceed company expectations. Skilled in sales, inventory management, food and fun, also excels in fostering relationships and resolving issues with patience. A growth mind-set and hard work approach has consistently proven my ability to succeed in diverse environments and challenges.

Overview

16
16
years of professional experience

Work History

Membership Representative

Nielsen Company
01.2022 - 08.2025
  • Top Rep for 3 years, highest sign rate at 84% with a 90% basic target rate and a back out rate of 0.04%
  • Introduce and sign up randomly selected addresses into the television ratings system, collect and record each household members data for participation and schedule installation.
  • Convince the entire household to allow monitoring equipment installed on their televisions, computers and smart devices with member participation.
  • Maintain communication with household and all company departments throughout installation.
  • Train new sales representatives on best practices for achieving sales targets and improving customer interactions.
  • Assisted in programs to support local business, organizing company volunteer events to support local non profit organizations and strengthen the company's local presence.
  • Addressed and resolved participant complaints with empathy and professionalism, restoring participant's confidence, increasing participant duration and preventing participant from backing out of the ratings.

Dance Instructor

Arizona Ballroom Champions
07.2015 - 09.2022
  • Designed and implemented dynamic dance lesson plans tailored to diverse skill levels.
  • Led group classes, fostering a collaborative and supportive learning environment.
  • Analyzed student progress, providing constructive feedback to enhance performance.
  • Coordinated choreography for weddings, ensuring seamless execution during their special day.
  • Provided one-on-one coaching sessions for competition preparation, leading to numerous awards and accolades for students.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
  • Promote and upsell dance packages, new student offers and wedding packages. Increased wedding revenue by 60% making the studio number one for wedding lessons in Phoenix.

Restaurant Manager

Macayos Depot Cantina
07.2013 - 04.2020
  • Directed daily operations, opposite of the GM, to ensure efficient service and maintain high customer satisfaction.
  • Trained and mentored staff, fostering a collaborative and productive team environment.
  • Implemented cost-control measures, optimizing inventory management for improved profitability.
  • Monitored compliance with health and safety regulations, ensuring a safe dining experience for patrons.
  • Collaborated with vendors to negotiate contracts, securing quality supplies at competitive prices.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Boosted client satisfaction by delivering exceptional event management and account support.

Flow Tester

Pure Energy Serives
05.2011 - 03.2013
  • Conducted flow tests to ensure compliance with industry standards and regulations.
  • Maximized pressure control effectiveness with thorough calibration of equipment during testing phases.
  • Rig in and out all testing equipment and piping ensuring clean safe equipment at all times.

General Manager

Flying J Travel Center
02.2010 - 05.2011
  • Oversaw budget management, ensuring alignment with organizational financial goals and resource allocation.
  • Led cross-functional teams in executing business initiatives, driving collaboration across departments.
  • Mentored staff by providing guidance on best practices and professional development opportunities.

Education

High School Diploma -

A.C.P High School
Mesa, AZ
05-1997

Skills

  • Patience and tolerance
  • Goal oriented
  • Safety
  • Data entry proficiency
  • Inventory management
  • Sales and persuasion

Timeline

Membership Representative

Nielsen Company
01.2022 - 08.2025

Dance Instructor

Arizona Ballroom Champions
07.2015 - 09.2022

Restaurant Manager

Macayos Depot Cantina
07.2013 - 04.2020

Flow Tester

Pure Energy Serives
05.2011 - 03.2013

General Manager

Flying J Travel Center
02.2010 - 05.2011

High School Diploma -

A.C.P High School

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John Terborg