John Oswald

Client Relation Manager with 30 years of expertise leading a team to deliver quality, timely mailings, improving processes and procedures to drive revenue. Managed client relations challenges associated with production materials, and risk assessment, focusing on fusing customer needs with organizational requirements.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

• Client Relations Manager
• Manage Software Development for Statement Confirmation Print Production.
• Led a team responsible for supporting mutual fund companies in the printing and mailing of financial documents.
• Developed and streamlined processes for daily, quarterly, and annual mailings, ensuring random on-time delivery for clients.
• Created and presented detailed quarterly client reviews focusing on quality and timeliness statistics.
• Took ownership of problem-solving and decision-making processes with clients to achieve targeted outcomes.
• Cultivated strong relationships with clients to establish and maintain strategic partnerships.
• Conducted thorough reviews of billing and invoices to ensure accuracy and prevent revenue leakage.
• Oversaw the hiring process for new team members, ensuring alignment with team and company goals.
• Supported contract negotiations through accurate volume and revenue projections.