JOHN MORAN
St. Charles
Summary
Operations leader recognized for transforming complex environments into streamlined high-performing systems that deliver measurable results. Adept at building structure from the ground up, developing teams, metrics, and standards that sustain excellence beyond implementation. Known for blending strategic foresight with hands-on leadership to drive consistency, efficiency, and accountability across every level of operations.
Overview
17
17
years of professional experience
Work History
ASSISTANT OPERATIONS MANAGER/LEAD VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
Hazelwood
09.2023 - 10.2025
- Opened and operated service center in Missouri, building workflows, staffing rhythms, and KPIs from the ground up.
- Served as primary on-site operations lead, managing scheduling, technician output, and project execution while modeling best practices for vehicle operations teams across the region.
- Built site into Rivian’s top-performing location with a 99% delivery yield and 94% customer satisfaction score, outperforming the company average by 9%.
- Redesigned KPIs and operational processes to align with actual staffing levels and operational capacity, which lifted site performance, reduced inefficiencies, and supported sustained KPI leadership across fiscal year 2024.
- Authored a new VIN cleanliness and vehicle-presentation SOP that led to a 4% jump in customer satisfaction in 30 days, raising service vehicle scores above national average trends.
- Drove cost-containment initiatives that cut nonessential operational spending by 15%, improving efficiency without compromising vehicle quality or customer experience.
- Coordinated cross-departmental workflows (Service, Delivery, Charging, Fleet, and Quality), improving communication loops, clarifying expectations, and accelerating multi-team workflows.
SENIOR VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
Normal
09.2022 - 09.2023
- Achieved 14% reduction in technician retrieval time and 15% decrease in VIN search time by systematically reorganizing an 890-vehicle lot with newly established service lanes, return routes, and enhanced grid system.
- Increased First-Pass Yield from 63% to over 82% by running time trials and re-sequencing inspection workflow.
- Implemented quality control measures to ensure product standards.
VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
Normal
07.2021 - 09.2022
- Reduced movement time by 8% after reorganizing driveline paths to improve vehicle safety and efficiency.
- Monitored charging station usage and ensured vehicles were properly charged, staged, and ready for technician handoff.
JUVENILE DETENTION SPECIALIST
Peoria County Juvenile Detention Center
Peoria
01.2021 - 07.2021
- Held accountable for structured mentorship, behavioral assessments, and detailed documentation for 40 residents.
- Facilitated group discussions and individual counseling sessions for residents.
- Trained new staff on policies, procedures, and crisis intervention techniques.
FLEET LOGISTICS COORDINATOR - INVENTORY CONTROL
Enterprise Rent-A-Car
Bloomington
07.2016 - 04.2020
- Boosted vehicle-move production 11% in 30 days after revamping daily closing SOP to stabilize crew processes.
- Optimized routes, cost, and availability for 70+ drivers and managed 85 employees, ensuring operational readiness.
- Reduced operating expenses by 15% while maintaining service levels, quality, and compliance goals.
- Oversaw relocation logistics for 700-vehicle site, directing layout design, workflow setup, and fleet staging.
ELECTRONICS MAINTENANCE TECHNICIAN II
Computer Science Corporation (CSC)
Fort McCoy
05.2014 - 11.2015
- Directed organization strategy across 4 stations, ensuring all sites functioned as a unified, large-scale operation.
- Developed testing and repair matrix for $800K+ in essential equipment, enabling usage across agencies.
FIRST LINE SUPERVISOR - 33D IBCT IL ARMY NATIONAL GUARD
U.S. Army
Champaign
01.2009 - 07.2012
- Reduced processing errors by 15% by ensuring accurate personnel data entry for all incoming soldiers.
- Planned and executed training programs, classes, and field exercises for 110+ personnel to support mission preparedness.
ASSISTANT SUPERVISOR - 10TH MOUNTAIN DIVISION
U.S. Army
Fort Drum
- Enabled quicker mission execution with reduced times on objectives by providing actionable data-driven insights.
- Consistently maintained training success rates over 90%, establishing the division benchmark with a curriculum that was later implemented in future classes.
- Accelerated soldier growth by conducting monthly performance reviews and targeted career-development coaching.
Education
Bachelor of Arts - Liberal Arts General Studies, Minor in History and Political Science
Illinois State University
Normal, ILSkills
- Workflow Optimization
- KPI Development
- Team Coaching
- Quality Assurance
- Customer Experience Enhancement
- Capacity Planning
- Resource Allocation
- Process Mapping
- Data-Driven Decision Making
- Client Advising
- Cross-departmental coordination
- Customer relations
Websites
Projects
- Service Center Launch, Built operational infrastructure from the ground up, including SOPs, KPI dashboards, staffing models, charging workflows, customer-readiness processes, and quality checkpoints.
- Lot Optimization, Oversaw redesign of an 890-vehicle lot by creating structured lanes, numbered grid mapping, and streamlined routing, improving retrieval efficiency.
- Inspection Workflow Modernization, Re-engineered inspection workflow sequencing and tool layout, contributing to a 19% increase in vehicles passing inspection on the first attempt.
Affiliations And Leadership
- Tender Blessing Executive Board for Veteran Affairs
- Delta Chi Fraternity - Illinois State Chapter, Board of Trustees
- Eagle Scout Designation
Military Service
U.S. Army,
10th Mountain Division, Fort Drum, NY
33d IBCT, Champaign IL
Timeline
ASSISTANT OPERATIONS MANAGER/LEAD VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
09.2023 - 10.2025
SENIOR VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
09.2022 - 09.2023
VEHICLE OPERATIONS SPECIALIST
Rivian Automotive
07.2021 - 09.2022
JUVENILE DETENTION SPECIALIST
Peoria County Juvenile Detention Center
01.2021 - 07.2021
FLEET LOGISTICS COORDINATOR - INVENTORY CONTROL
Enterprise Rent-A-Car
07.2016 - 04.2020
ELECTRONICS MAINTENANCE TECHNICIAN II
Computer Science Corporation (CSC)
05.2014 - 11.2015
FIRST LINE SUPERVISOR - 33D IBCT IL ARMY NATIONAL GUARD
U.S. Army
01.2009 - 07.2012
ASSISTANT SUPERVISOR - 10TH MOUNTAIN DIVISION
U.S. Army
Bachelor of Arts - Liberal Arts General Studies, Minor in History and Political Science
Illinois State University