JONATHAN HAVEN GARCIA
Troy
Summary
Resourceful, efficient, and insightful customer service professional with experience managing and improving business operations. Strategic thinker focused on growth, efficiency, and high-quality service delivery in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Pest Control Field Expert
MOXIE PEST CONTROL
St. Louis
11.2024 - Current
- Licensed in Missouri and Illinois for general pest and termite control applications
- Created tailored pest management plans, resolving over 95% of issues by the second visit
- Earned top customer response and satisfaction ratings in the local branch
- Maintained detailed service logs, treatment records, and managed ongoing account scheduling
- Conducted property inspections and implemented targeted treatments based on pest behavior and client needs
- Ensured compliance with state regulations and company safety protocols
- Regularly trained new hires on technical procedures and service etiquette
Technician
DRY UP RESTORATION
08.2022 - 01.2023
Delivery Driver
SUNNYSIDE
Oakland Park
09.2021 - 05.2022
- Verified delivery manifests including patient and prescription information
- Ensured high customer satisfaction through prompt, error-free deliveries
- Handled all cash transactions during delivery route
- Maintained compliance with all relevant cannabis regulations
Patient Consultant
TRULIEVE
Deerfield Beach
11.2020 - 09.2021
- Greeted and engaged patients, ensuring a positive experience
- Educated patients on Trulieve products and matched needs with solutions
- Ranked consistently in the top 3 for daily store sales (up to $35,000)
- Verified dosages and calculated deductions per state limits
Manager
DOMINO’S PIZZA
Boca Raton
09.2019 - 11.2020
- Supervised a 16-person team, improving store performance through individualized task planning and training
- Oversaw hiring, onboarding, and scheduling to meet changing business needs
- Reduced workflow issues by cross-training staff, enhancing flexibility and morale
- Achieved consistent financial goals by optimizing labor, managing inventory, and controlling costs
- Reviewed data analytics to adjust operational strategies for efficiency and customer satisfaction
Auto Collision Technician
MAACO COLLISION REPAIR & AUTO PAINTING
08.2018 - 02.2019
Cashier/Usher
MUSEUM OF DISCOVERY AND SCIENCE
05.2017 - 08.2018
Line Cook/Prep Cook
PANERA BREAD
05.2016 - 02.2017
Education
. -
Deerfield Beach High School
Deerfield Beach01.2018
Skills
- POS Systems
- MS Office
- Inventory Management
- Quality Control
- Staff management
- Prescription Verification
- Hiring and training
- Leadership
Timeline
Pest Control Field Expert
MOXIE PEST CONTROL
11.2024 - Current
Technician
DRY UP RESTORATION
08.2022 - 01.2023
Delivery Driver
SUNNYSIDE
09.2021 - 05.2022
Patient Consultant
TRULIEVE
11.2020 - 09.2021
Manager
DOMINO’S PIZZA
09.2019 - 11.2020
Auto Collision Technician
MAACO COLLISION REPAIR & AUTO PAINTING
08.2018 - 02.2019
Cashier/Usher
MUSEUM OF DISCOVERY AND SCIENCE
05.2017 - 08.2018
Line Cook/Prep Cook
PANERA BREAD
05.2016 - 02.2017
. -
Deerfield Beach High School