John Green

As supervisor I routinely kept scheduling of cashier and floor workers, managed POS systems and helped with checking out customers. Work on the floor included product intake, organization, and display. I worked closely with other supervisors to make sure the business operated efficiently and that customer issues were resolved.

I oversaw donations and communicated often with customers who were looking for assistance in moving furniture, clothes, etc. This regularly included heavy lifting and hectic organization.

Work required opening and closing thestore, fast paced and neat organization skills, maintaining positive customer interactions, managing money, pricing and tagging products, cleaning the store and creating multiple themed and well organized displays.

As a head cashier I managed upwards of 20+ employees per day, overseeing their scheduling and individual needs. I worked at the service desk, servicing customers with returns, issues, purchases, credit cards, business needs, payment plans and more.

I handled escalated customer needs or requests, often resolving issues that were intense or included unhappy customers.

I trained new employees on multiple POS systems, and solved tech issues when needed. I was also in charge of employee observations and extensive training in communications or with technology when it was needed.

The work required opening the store, closing the store, inventory management, self-check out knowledge, scheduling and resolving any scheduling conflicts, interdepartmental communications, business calls, and cleaning the store.

As a sales representative I worked with customers and businesses regularly to fulfill their wireless, home and business connectivity needs including phones, internet, and TV services.

I maintained a comprehensive and up-to-date understanding of new sales, deals and product specifications.

The work included knowledge of multiple POS systems, inventory management, money handling, and continuous service review and account management. Often I would run the store myself, taking on multiple customers at once and maintaining a positive attitude, as well as working efficiently.

The job required consistent and positive customer relations, and focus was placed heavily on good communication and honesty. Often the job required building customer relations through return customers, cold calling, and social media networking.