John Galloway
Springfield
Summary
Knowledgeable Desired Position with background in providing exceptional customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Demonstrated skills in conflict resolution and maintaining positive store environment.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
At Home Store
Operations
Springfield, MO
10.2014 - 12.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Host
Walmart Supercenter
Springfield, MO
01.2017 - 09.2020
- Greeted customers promptly, creating welcoming store entrance experience and directing shoppers to departments.
- Assisted customers with returns, exchanges, and merchandise questions while maintaining accurate service records.
- Monitored front-end traffic, supporting checkout flow and reducing congestion during busy store periods.
- Resolved basic customer concerns professionally, escalating complex issues to appropriate department associates.
- Verified receipt checks and monitored exits to help protect merchandise and store assets.
- Greeted incoming customers and provided directions to different store locations.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Established rapport with regular visitors, fostering strong relationships that enhanced repeat business opportunities.
O’reilly
Delivery Driver
SPRINGFIELD
08.2018 - 10.2019
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Hotels.com-Expedia
Call Center Director
Springfield MO
06.2003 - 01.2010
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
MCI-WORLDCOM
Sales Manager
Springfield
01.1993 - 10.2003
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Marketing And Management
Missouri Southern State University
Joplin, MOSkills
I have been to many sales and customer service training seminars and classes I have been through the Steven Covey week long class on 7 habits of highly successful people I also I attended Zig Ziggler training seminar Both were focused on sales and customer service I have recruited many awards for performance as a sales agent,a Manager and a call center director At MCI-WORLDCOM and Hotelscom and Expedia I was the call Center Director of the top team in the entire company at both MCI-WORLD-COM and Hotelscom and Expedia as the Cash Center Director I was in charge of 100 to 120 agents by myself I hired, trained, coached monitored calls to increase production and I motivated each employee differently My sales and customer and managing skills kept us number 1 in the entire company I would Love to work with you all Thank you
Timeline
O’reilly
Delivery Driver
08.2018 - 10.2019
Customer Host
Walmart Supercenter
01.2017 - 09.2020
At Home Store
Operations
10.2014 - 12.2015
Hotels.com-Expedia
Call Center Director
06.2003 - 01.2010
MCI-WORLDCOM
Sales Manager
01.1993 - 10.2003
Bachelor of Science - Marketing And Management
Missouri Southern State University