Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Edman

Kansas City

Summary

Dynamic Service Technician with a proven track record, excelling in installation and repair. Recognized for enhancing customer satisfaction through effective problem resolution and exceptional service. Skilled in preventive maintenance and adept at communicating complex technical information to diverse clients, ensuring optimal equipment utilization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Technician

Tech 5 IT
03.2025 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Service Technician

Prime Time Integrators
07.2023 - 03.2025
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Technical Engineer

Towner Communications
04.2018 - 07.2023
  • Performed scheduled service work, installations, testing and repairs.
  • Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
  • Maintained service schedule for software and hardware.
  • Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service].
  • Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.

Education

High School Diploma -

Winnetonka High School
Kansas City, Mo

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Flexible and adaptable
  • Problem and issue resolution

Certification

I am certified with:

MiVoice Business

MiVoice Connect

Star 2 Star

Cordial

White Label

Timeline

Service Technician

Tech 5 IT
03.2025 - Current

Service Technician

Prime Time Integrators
07.2023 - 03.2025

Technical Engineer

Towner Communications
04.2018 - 07.2023

High School Diploma -

Winnetonka High School

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John Edman