Open To Work
John Dollar
Kansas City
Work Preference
Summary
Results-oriented Multi-Unit Director with expertise in operations oversight and financial management. Mentors teams and implements continuous improvement initiatives to drive growth and enhance customer retention. Specializes in conflict resolution and performance management, promoting a culture of high performance across multiple locations.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Multi-Unit Director
Northland Sonic Drive-In
Liberty
01.2026 - Current
- Oversaw operations across multiple units, ensuring consistent delivery of high-quality products and services.
- Analyzed sales data from each unit, uncovering growth opportunities and emerging trends to inform strategic decisions.
- Identified operational improvement areas in each unit and implemented corrective actions, enhancing overall unit performance.
- Trained general managers to develop monthly budgets and monitor expenses, aligning financial performance with targets.
- Mentored managers on leadership skills, fostering professional growth within the organization.
Director of Operations
North Fork Dining
Paducah
07.2022 - 01.2026
- Oversaw operations for multi-location organization, managing budgeting, staffing, and performance management to drive operational excellence
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations
- Managed vendor relationships and negotiated contracts, achieving optimal pricing and service levels to enhance operational efficiency
- Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
- Conducted regular audits of operational processes to ensure compliance with Sonic Drive-In and the National Restaurant Association
- Developed and implemented employee training programs, enhancing skills and knowledge to promote in-house growth and improve team capabilities
Director of Operations
Northland Sonic Drive-In
Liberty
01.2017 - 06.2022
- Collaborated with executive team on strategic planning initiatives, aligning operations with business growth objectives.
- Analyzed data to identify improvement areas and cost-saving opportunities, enhancing operational effectiveness.
- Conducted food safety and operational excellence audits to ensure regulatory compliance.
- Mentored team members, fostering leadership skills and supporting career advancement initiatives.
GM/Supervisor
Northland Sonic Drive-In
Liberty
01.1997 - 12.2017
- Supervised daily operations across various Sonic Drive-In locations.
- Directed training programs to enhance leadership skills and boost franchise performance.
- Handled staffing, scheduling, and training for diverse team dynamics.
- Developed robust management teams, nurturing future leaders and general managers.
- Implemented company policies to ensure compliance and operational integrity.
Education
High school diploma -
Greater Latrobe High School
Latrobe, PA07-2026
Skills
- Multi-unit operations management
- Operations management
- Financial management
- Cost control
- Sales strategy
- Territory oversight
- Process improvement
- Performance evaluation
- Staff recruitment
- Management and leadership
- Supervising and mentoring
- Customer experience enhancement
- Conflict management
Certification
- Driver's License
- Multi-Unit Manager Training Course
- General Manager Leadership Course
- ServSafe Proctor
Timeline
Multi-Unit Director
Northland Sonic Drive-In
01.2026 - Current
Director of Operations
North Fork Dining
07.2022 - 01.2026
Director of Operations
Northland Sonic Drive-In
01.2017 - 06.2022
GM/Supervisor
Northland Sonic Drive-In
01.1997 - 12.2017
High school diploma -
Greater Latrobe High School