John Conner
Raymore
Summary
Adaptable, self-motivated and detail-oriented insurance professional with over 7 years of experience. Strong customer focus, with excellent verbal and written communication skills. Fully computer literate. Extensive knowledge of personal, commercial, auto and property claims.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Specialist 2
Key Bank
07.2023 - Current
- Reviewed investor requirements to make sure commercial loan insurance requirements are met.
- Paid insurance premiums through escrow accounts.
- Contacted Agents/ Brokers to obtain proof of insurance coverage and invoices on time.
- Lender placed any coverages that did not meet requirements.
- Worked on PNP task force to help improve processes.
Senior Property Adjuster
Farmers Insurance
01.2022 - 07.2023
- Handle a wide variety of property claims.
- Write estimates using Xactimate estimating system.
- Determine whether the insureds policy covers a covered loss.
- Promoted from Property Adjuster to Senior Property Adjuster.
Fast Track Claims Adjuster
Grinnell Mutual
03.2019 - 01.2022
- Handled fast moving claims.
- Handled medical pay and bodily injury.
- Reviewed the insurance coverage information and ensured that the policy covers their request for a payout.
- Promoted from Personal Lines Auto to Commercial Lines Auto.
Post Issuer Processor
Athene
10.2017 - 03.2019
- Processed transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc.
- Provided information or explanations of our products, along with terms and conditions of our policies.
- Ensured and documented the appropriate response to each question, which can range from the simple to moderately complex.
- Formulated correspondence with customers through both verbal and written methods.
Education
BA - Business Administration
Simpson College
Indianola, IAAA - Liberal Arts
Kirkwood Community College
Cedar Rapids, IASkills
- Customer Service
- Claims Handling
- Efficient in Microsoft Office
- Claims settlement negotiation
- Writing estimates in Xactimate
- Documentation skills
- Policy analysis
- Regulatory compliance
- Account management
- Reporting skills
- Claims management
- Insurance law
- Customer service
Certification
- Previously held adjuster license in Oklahoma, Texas and New Mexico
- Completed AINS 21, working on AINS 22 and 23 to get my associate in insurance.
Timeline
Insurance Specialist 2
Key Bank
07.2023 - Current
Senior Property Adjuster
Farmers Insurance
01.2022 - 07.2023
Fast Track Claims Adjuster
Grinnell Mutual
03.2019 - 01.2022
Post Issuer Processor
Athene
10.2017 - 03.2019
AA - Liberal Arts
Kirkwood Community College
BA - Business Administration
Simpson College
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