John C. Farrell II
Lee's Summit
Summary
Dynamic professional with extensive experience as a Lead Parts Analyst at Wiese USA, excelling in inventory management and customer service. Proven track record in optimizing processes and enhancing team performance, while effectively analyzing sales and expenses to drive profitability. Strong communicator and problem solver, dedicated to delivering exceptional service and support.
Overview
25
25
years of professional experience
Work History
Lead Parts Analyst
Wiese USA
Kansas City
09.2019 - Current
- Addressed internal and external customer inquiries for parts via in-person, phone, or email.
- Maintained appropriate parts stocking levels at branch and technicians' vans.
- Identified and implemented process improvements across the organization.
- Executed yearly inventories for branch and technician stock.
- Promptly assessed customer needs to ensure efficient service delivery.
- Cultivated positive relationships with staff and management to enhance collaboration.
- Developed strategies to capitalize on new business opportunities.
- Evaluated departmental needs and delegated tasks to maximize production efficiency.
Parts Manager/Service Manager
Lawn and Leisure
Blue Springs
07.2000 - 09.2019
- Analyzed sales, expenses, and inventory to achieve profit goals.
- Provided technical assistance for agriculture, commercial, and consumer equipment.
- Developed stock order and special order procedures to enhance service quality.
- Maintained current knowledge of equipment design and technical specifications for accurate support.
- Created work orders and quotes for equipment repairs for internal and external clients.
- Assisted in equipment tear down and diagnostic processes to identify issues.
- Managed warranty claims in accordance with manufacturer guidelines.
- Supervised technicians and parts personnel to ensure operational efficiency.
Education
Associates Degree - Business Management, Entrepreneurship, Automotive Technology
Longview Community College
Lee's Summit, MO05.2006
Skills
- Inventory management
- Customer service
- Sales analysis
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Financial oversight
- Microsoft Office proficiency
- Critical thinking
Affiliations
- Restoring cars
- Home DIY projects
- Coed Recreational Softball
Accomplishments
- Head chair for parcel committee of our HOA
- Culture Action Team (C.A.T.) at Wiese USA Kansas City branch
References
References available upon request.
Timeline
Lead Parts Analyst
Wiese USA
09.2019 - Current
Parts Manager/Service Manager
Lawn and Leisure
07.2000 - 09.2019
Associates Degree - Business Management, Entrepreneurship, Automotive Technology
Longview Community College
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