John Alexander
Kansas City
Summary
Dynamic professional with extensive medical office experience at Kc Care Health Center, excelling in insurance verification and HIPAA compliance. Proven track record in enhancing patient services and leading teams to improve operational efficiency. Adept in Microsoft Office and committed to delivering exceptional customer service in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Referral and Medical records specialist
Kc Care Health Center
Kansas City
06.2019 - 08.2025
- Processed incoming referrals from healthcare providers and obtained prior authorizations for procedures.
- Communicated with insurance companies to verify coverage and resolve issues.
- Obtained and scanned medical records into patient charts for accurate documentation.
- Scheduled patient appointments and followed up to ensure attendance.
- As a lead patient service representative, I led front desk team, focusing on efficient patient check-in processes.
- Verified insurance or sliding fee information for all patients during check-in.
- Audited accuracy of patient information entered by front desk associates.
- Assisted front office manager with supervision and project completion.
Senior Assistant Manager
Chuck E Cheese
Kansas City
09.1992 - 06.2019
- My job duties as senior assistant manager included running quality shifts following company procedures, inventory management, ordering products, scheduling, hiring and training new employees, labor management, cash handling, product preparation, as well as providing excellent guest service.
Education
Associate - Medical Office Management
Brown Mackie College
Lenexa, KS09.2008
Skills
- Medical office experience
- Insurance verification
- HIPAA compliance
- Microsoft Office proficiency
- Guest services management
- Medical records administration
- Customer service excellence
- Medical terminology
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Referral and Medical records specialist
Kc Care Health Center
06.2019 - 08.2025
Senior Assistant Manager
Chuck E Cheese
09.1992 - 06.2019
Associate - Medical Office Management
Brown Mackie College
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