Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Mcknight

Saint Agatha

Summary

Proven track record in enhancing client satisfaction and profitability at Enterprise Mobility through strategic thinking and analytical prowess. Excelled in operations management and customer service, significantly improving performance metrics. Skilled in data analytics and effective communication, adept at transforming complex data into actionable insights.

Overview

6
6
years of professional experience

Work History

Revenue Management Consulting Analyst

Enterprise Mobility
09.2021 - Current
  • Increased client satisfaction by providing tailored consulting solutions to address their unique business challenges.
  • Conducted thorough market research for developing strategic recommendations that drove client growth and profitability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Utilized strong communication skills to present complex findings in an easy-to-understand manner, facilitating better client engagement.
  • Created customized financial models for clients, helping them make informed investment decisions and optimize resource allocation.

Branch Manager

Enterprise Rent-A-Car
07.2018 - 09.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.

Education

Bachelor of Arts - Communication And Rhetoric

University of Richmond
Richmond, VA
05.2009

Skills

  • Strategic Thinking
  • Analytical Thinking
  • Data Analytics
  • Customer Service Management
  • Training and mentoring
  • Operations Management
  • Strategic Planning
  • Business Analysis

Timeline

Revenue Management Consulting Analyst

Enterprise Mobility
09.2021 - Current

Branch Manager

Enterprise Rent-A-Car
07.2018 - 09.2021

Bachelor of Arts - Communication And Rhetoric

University of Richmond

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Johanna Mcknight