Joey Nichols
City Of Saint Peters
Summary
Motivated sales professional looking to further expand and master skills in revenue generation while contributing to customer, team, and company growth and success.
Overview
20
20
years of professional experience
Work History
District Manager
Dominos
03.2022 - Current
- Achieved a 15% increase in sales by strategically reorganizing management and team personnel to better align with the store's and company's needs.
- Held and surpassed the leading labor costs within the company for eleven consecutive months by regularly consulting with management to enhance operational efficiency.
- Introduced new training programs focused on improving customer service quality.
- Pivotal role in overseeing multiple franchises, ensuring optimal performance while consistently meeting and exceeding company objectives related to sales, labor costs, and material expenses.
- Gained strong proficiency in Excel by tracking sales figures and maintaining accurate records while forecasting future sales.
- Endorsed compliance with Domino's standards for customer service and food safety through impactful training initiatives and a thoughtful delegation of responsibilities, ensuring the highest quality experience for our customers.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Assistant Manager
Dominos
01.2005 - 11.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
General Manager
Dominos
11.2012 - 03.2022
- Contributed to revenue growth and reduced operational costs in food and labor by identifying efficiencies
- Formulated policies and procedures to streamline operations.
- Onboarding new employees, providing essential training and support
- Utilized Dominos software for efficient truck ordering, team member data management, and processing of money orders and various financial transactions.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate's Degree - Visual Communications
ITT Technical Institute
01-2011
Skills
- Project Management
- Microsoft Office
- Budgeting
- Strategic Sales Planning
- Operations Management
- Performance Management
- Problem Solving
- Time Management
- Prioritization and Delegation
- Technologically Inclined
- Adaptability and Flexibility
- Active Listening
- Effective and Appropriate Communication
- Self-Motivated
Timeline
District Manager
Dominos
03.2022 - Current
General Manager
Dominos
11.2012 - 03.2022
Assistant Manager
Dominos
01.2005 - 11.2022
Associate's Degree - Visual Communications
ITT Technical Institute
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