Joe Efken
St Louis,MO
Summary
Experienced with territory management, sales, and service delivery. Utilizes strategic planning and relationship management to enhance client satisfaction and drive business growth. Committed to delivering exceptional customer service to strengthen relationships.
Overview
8
8
years of professional experience
Work History
Territory Sales Manager
ergoCentric Seating Systems
MO, KS, IA, NE, and Southern IL
09.2024 - Current
- Managed and expanded a portfolio of corporate, healthcare, education, and government accounts by delivering ergonomic seating solutions tailored to client workplace needs.
- Developed strong partnerships with dealers, designers, facility managers, and procurement teams to drive specification and repeat business opportunities.
- Conducted product presentations, workspace consultations, and solution-based sales demonstrations to position ergonomic seating products against competitors.
- Identified and pursued new business opportunities through networking, cold outreach, referrals, and industry events, contributing to sustained territory growth.
- Maintained accurate sales forecasting, pipeline management, and CRM reporting to support strategic territory planning and revenue performance.
Part-Time Clerk
QuikTrip
St. Louis
06.2022 - 09.2024
- Delivered fast, friendly customer service in a high-volume retail environment while maintaining accuracy and professionalism during peak hours.
- Assisted with inventory management, restocking, and receiving shipments to support daily store operations.
- Collaborated with team members to meet operational goals, improve customer satisfaction, and maintain efficient workflow.
- Demonstrated strong multitasking, communication, and time management skills while handling customer requests and operational responsibilities simultaneously.
Operations Management Intern
Delaware North
05.2023 - 08.2023
- Supervise suite operations within Busch Stadium.
- Supervise and coordinate activities of team members on a per-shift basis, including training and enforcing work procedures and service standards.
- Analyze and resolve all problems with team members, guests, and the operation with the assistance of management.
- Estimate, request, and inspect supplies and inventory.
Custodian
Done Right Enterprises
07.2018 - 08.2022
Concession Attendant
North Pointe Aquatic Center
05.2019 - 09.2019
Education
Bachelor of Science - Business Administration - Marketing
University of Missouri
Columbia, MO05.2024
Skills
- Business growth and retention
- Strategic planning
- Sales tracking
- Account servicing
- Territory and account management
- Product demonstrations
- Sales presentations
- Time management
- Customer service
Leadership & Activities
- Delaware North (May, 2023-August, 2023)
- Supervised 5-7 employees daily. Handed out employee assignments, directed employees on daily tasks, handled employee disputes, resolved customer dissatisfaction for employees.
Timeline
Territory Sales Manager
ergoCentric Seating Systems
09.2024 - Current
Operations Management Intern
Delaware North
05.2023 - 08.2023
Part-Time Clerk
QuikTrip
06.2022 - 09.2024
Concession Attendant
North Pointe Aquatic Center
05.2019 - 09.2019
Custodian
Done Right Enterprises
07.2018 - 08.2022
Bachelor of Science - Business Administration - Marketing
University of Missouri