Jody Lovett
Pevely
Summary
Dynamic Customer Success Advocate with extensive experience at Square Staff, excelling in issue resolution and account management. Proven ability to enhance customer satisfaction through effective communication and technical troubleshooting. Recognized for exceeding performance metrics while fostering teamwork and collaboration to drive successful outcomes.
Overview
4
4
years of professional experience
Work History
Customer Success Advocate
Upmarket Concierge/Square Staff
05.2024 - Current
- Collaborated with teams to resolve complex customer issues promptly.
- Managed customer inquiries through multiple communication channels efficiently.
- Maintained up-to-date knowledge of company products and services.
- Assisted customers in troubleshooting product issues
- Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Success Advocate
Square Payroll Department/Square Staff
08.2022 - 05.2024
- Provide the highest level of customer service for new and current Square sellers regarding their account and the various products that I support
- Consulting with Square Sellers regarding products that will enhance their business model
- Help identify issues and suggest improvements for sellers accounts
- Knowledge in Salesforce Service Cloud
- Provided peer support with struggling advocates
- Collaborated with peers and lead to resolve outstanding issues or gaps within policy and procedure.
- Knowledge in Active Admin
- Performing at higher level of metrics, meeting and exceeding metrics
Customer Success Advocate
Square Staff
01.2022 - 07.2022
- Knowledge in Salesforce
- Knowledge in policies and procedures
- Handled high volume calls
- Troubleshoot and resolve complex customer issues
Education
Associates Degree - Medical Assisting
Vatterott
Sunset Hills, MOSkills
- Customer service
- Salesforce Service Cloud
- Product knowledge
- Issue resolution
- Account management
- Communication skills
- Problem solving
- Team collaboration
- Technical troubleshooting
- Policy adherence
- Professional telephone demeanor
- Empathy and patience
- Inbound and outbound calling
- Strong teamwork
Awards
- Perfect Attendance Award
- Directors List GPA 4.0
Affiliations
- wood working
- gardening
- DIY Projects
Accomplishments
9/2022 I was a winner in a VA contest for GQ
12/2022 I was the team winner and Payroll queue winner for a VA contest
11/2023 I was the Q3 Top Performer for the Payroll/Square Staff Team.
Timeline
Customer Success Advocate
Upmarket Concierge/Square Staff
05.2024 - Current
Customer Success Advocate
Square Payroll Department/Square Staff
08.2022 - 05.2024
Customer Success Advocate
Square Staff
01.2022 - 07.2022
Associates Degree - Medical Assisting
Vatterott
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