Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Accomplishments
Timeline
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Jody Lovett

Jody Lovett

Pevely

Summary

Dynamic Customer Success Advocate with extensive experience at Square Staff, excelling in issue resolution and account management. Proven ability to enhance customer satisfaction through effective communication and technical troubleshooting. Recognized for exceeding performance metrics while fostering teamwork and collaboration to drive successful outcomes.

Overview

4
4
years of professional experience

Work History

Customer Success Advocate

Upmarket Concierge/Square Staff
05.2024 - Current
  • Collaborated with teams to resolve complex customer issues promptly.
  • Managed customer inquiries through multiple communication channels efficiently.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted customers in troubleshooting product issues
  • Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Success Advocate

Square Payroll Department/Square Staff
08.2022 - 05.2024
  • Provide the highest level of customer service for new and current Square sellers regarding their account and the various products that I support
  • Consulting with Square Sellers regarding products that will enhance their business model
  • Help identify issues and suggest improvements for sellers accounts
  • Knowledge in Salesforce Service Cloud
  • Provided peer support with struggling advocates
  • Collaborated with peers and lead to resolve outstanding issues or gaps within policy and procedure.
  • Knowledge in Active Admin
  • Performing at higher level of metrics, meeting and exceeding metrics

Customer Success Advocate

Square Staff
01.2022 - 07.2022
  • Knowledge in Salesforce
  • Knowledge in policies and procedures
  • Handled high volume calls
  • Troubleshoot and resolve complex customer issues

Education

Associates Degree - Medical Assisting

Vatterott
Sunset Hills, MO

Skills

  • Customer service
  • Salesforce Service Cloud
  • Product knowledge
  • Issue resolution
  • Account management
  • Communication skills
  • Problem solving
  • Team collaboration
  • Technical troubleshooting
  • Policy adherence
  • Professional telephone demeanor
  • Empathy and patience
  • Inbound and outbound calling
  • Strong teamwork

Awards

  • Perfect Attendance Award
  • Directors List GPA 4.0

Affiliations

  • wood working
  • gardening
  • DIY Projects

Accomplishments

9/2022 I was a winner in a VA contest for GQ

12/2022 I was the team winner and Payroll queue winner for a VA contest

11/2023 I was the Q3 Top Performer for the Payroll/Square Staff Team.

Timeline

Customer Success Advocate

Upmarket Concierge/Square Staff
05.2024 - Current

Customer Success Advocate

Square Payroll Department/Square Staff
08.2022 - 05.2024

Customer Success Advocate

Square Staff
01.2022 - 07.2022

Associates Degree - Medical Assisting

Vatterott

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Jody Lovett