Jodie L Mealer
Cape Girardeau
Summary
Dynamic Office Assistant with over a decade of experience at SEMO Ready Mix, excelling in data entry and customer service. Proficient in Microsoft Office, I efficiently managed inventory and streamlined office operations. Recognized for enhancing communication and support within teams, ensuring timely responses and exceptional service delivery.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Southeast Missourian Newspaper
Cape Girardeau, MO
08.2025 - Current
- Resolved customer inquiries promptly, ensuring high satisfaction levels.
- Managed subscription services, maintaining accurate customer records and billing information.
- Trained new staff on customer service protocols and software systems for efficiency.
- Streamlined complaint resolution process, enhancing response time and effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
OFFICE ASSISTANT
Custom Cut Fabrication
Jackson, MO
11.2024 - 08.2025
- Answer incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Perform data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Organize and maintained filing systems to ensure efficient document retrieval.
- Work in Quickbooks helping with payroll and invoicing
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Supported staff by performing data entry and completing administrative duties.
- Maintained accurate records of office supplies and placed orders as needed.
- Sorted through incoming mail and packages to distribute to correct personnel.
- Managed office correspondence and maintained organized filing systems.
- Coordinated scheduling and appointments for team members to enhance productivity.
OFFICE ASSISTANT/SECRETARY
SEMO Ready Mix/Semo Operating Company
Cape Girardeau, MO
01.2014 - 05.2024
- I worked at this office for over 10 years doing office and secretary work
- Answering phones, taking orders, scheduling appointments, monthly inventory
- Worked on computers daily, using Microsoft word, Excell, Keystone
- Well versed in over the phone and in person customer service
SHIPPING MANAGER/SECRETARY
Ceramo Company
Jackson, MO
06.2010 - 10.2013
- I was in charge of collecting orders and preparing the paperwork for shipping out orders on freight trucks
- Answered phones, scheduled appointments, took inventory, worked on computers daily using Microsoft office software
MEDICAL RECORDS SECRETARY
Community Counseling Center
Cape Girardeau, MO
02.2009 - 05.2010
- I was in charge of transferring data to patients chart, answering phones, filing, inventory, working on computers and well trained in Microsoft office software
Education
HIGH SCHOOL OR EQUIVALENT -
Portageville High School
MO05.1999
Skills
- Computer Processing
- Word
- Working multi-line phones
- Fax machines
- Data entry
- Payment processing
- Microsoft Office
- Excel
- Computers
- Copier machines
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Data collection
- Filing
- Multi-line phone talent
- Critical thinking
- Complaint resolution
Timeline
Customer Service Representative
Southeast Missourian Newspaper
08.2025 - Current
OFFICE ASSISTANT
Custom Cut Fabrication
11.2024 - 08.2025
OFFICE ASSISTANT/SECRETARY
SEMO Ready Mix/Semo Operating Company
01.2014 - 05.2024
SHIPPING MANAGER/SECRETARY
Ceramo Company
06.2010 - 10.2013
MEDICAL RECORDS SECRETARY
Community Counseling Center
02.2009 - 05.2010
HIGH SCHOOL OR EQUIVALENT -
Portageville High School