Jodi Fisher
Henley
Summary
Experienced professional pursuing a challenging role that leverages interpersonal skills, and where I can contribute my expertise in strategic planning, team leadership, effective time management, and creative problem- solving skills to achieve business objectives.
Overview
24
24
years of professional experience
Work History
Process Associate
Department of Social Services, Family Support Division
03.2020 - 09.2020
- Process food stamp applications and issue EBT cards
- Research to ensure accurate client information
- Process forms for Medicaid recertification
- Index information for benefit verification
Dispute Resolutions Specialist
Central Bank
07.2024 - Current
- Review legal documents to determine potential conflicts and disputes.
- Devise and implement dispute resolution processes for companies, enabling fast resolution of disputes.
- Advise parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Research and analyze individual parties' positions to understand dispute background.
- Process charge backs with MasterCard and transferre funds between client accounts and GL's.
Bankcard CIF Quality Control Specialist
Central Bank
09.2020 - 07.2024
- Analyze reports and applications for accuracy
- Communicate with co-workers to remedy inaccuracies
- Contact bank representatives to verify account details
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Esthetician
Elegant Designs Day Spa
03.2016 - 08.2023
- Plan special events and promotions by communicating with vendors, promoting the event, handling logistics, and executing the events
- Perform pedicures, manicures, facials, and other skin care procedures while ensuring that regulatory requirements mandated for salons are met
- Identify gaps or inconsistencies in client records and initiate action to obtain information
- Fostered friendly, warm, and exceptional customer experience
- Analyzed skin condition and made appropriate product recommendations
Owner/Operator
Sparkling Spaces Cleaning Service
06.2007 - 01.2016
- Managed four employees
- Scheduled clients for cleaning services and estimates
- Maintained accounting records and filed taxes
- Drafted contracts for clients and entered client data into automated systems
- Performed cleaning services and provided all customer service
Case pack
Dollar General Warehouse
08.2004 - 07.2006
- Moved outgoing merchandise throughout the distribution center by hand to conveyor belt
- Identified and labeled merchandise
- Met safety, productivity and quality standards
Environmental Public Health Clerk
Cole County Health Department
01.2001 - 08.2004
- Prepared payroll reports, timesheets, and monthly reports
- Handled billing for Medicaid and immunizations
- Answered phones, performed data entry, and other needed office tasks
- Performed complete review of records and other case documentation to ensure that they were procedurally correct and complete
- Provided advice to the public on available benefits and directed them to the appropriate program
Education
Esthetics -
Merrell University
Jefferson City, MO02.2016
Information Processing/Computer Operator - Business Management
Metro Business College
Jefferson City, MO08.1996
Skills
- Microsoft applications: Word, Excel, Powerpoint, Access, Outlook
- Meeting planning and scheduling
- Maintaining confidentiality
- Meticulous attention to detail
- Excellent written and verbal communication skills
- Superior capacity of understanding new concepts and applying them correctly
- De-escalation techniques
- Team collaboration
Timeline
Dispute Resolutions Specialist
Central Bank
07.2024 - Current
Bankcard CIF Quality Control Specialist
Central Bank
09.2020 - 07.2024
Process Associate
Department of Social Services, Family Support Division
03.2020 - 09.2020
Esthetician
Elegant Designs Day Spa
03.2016 - 08.2023
Owner/Operator
Sparkling Spaces Cleaning Service
06.2007 - 01.2016
Case pack
Dollar General Warehouse
08.2004 - 07.2006
Environmental Public Health Clerk
Cole County Health Department
01.2001 - 08.2004
Information Processing/Computer Operator - Business Management
Metro Business College
Esthetics -
Merrell University
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