Jocelyn Detchemendy
St Louis
Summary
Resourceful and detail-oriented professional with a B.A. in Communication Studies and a minor in Marketing, combining strong interpersonal skills with hands-on experience in fast-paced, customer-focused environments. Proven ability to manage multiple tasks, communicate effectively across teams, and adapt quickly to new challenges. Experienced in client-facing roles that demand precision, empathy, and quick problem-solving. Eager to leverage creative thinking, project coordination skills, and a strong foundation in communication theory to contribute to mission-driven organizations and grow within a dynamic team.
Overview
8
8
years of professional experience
Work History
Server
Brass Rail Steakhouse
08.2017 - Current
- Demonstrated consistent dedication and growth over an 8 year span, advancing through various positions throughout the company.
- Proven track record of successfully training and mentoring new team members, fostering a positive learning environment and ensuring adherence to company standards.
- Strategically implemented initiatives that result in positive sales growth, leveraging keen business acumen and customer service expertise to drive revenue increase.
- Established strong rapport with clientele, cultivating a loyal customer base and contributing to Brass Rail’s reputation for excellence in service and satisfaction.
Server
O'Reilly Hospitality Management
06.2022 - 07.2023
- Regularly manage a section of 5+ tables while ensuring all guests receive prompt and attentive service.
- Demonstrate exceptional time-management skills by prioritizing tasks and ensuring all orders were placed and delivered in a timely manner.
- Became top trainer for new hires after enforcing company policies, guest service standards, and best practices consistently.
- Maintained a positive and friendly attitude while dealing with high-pressure situations.
- Receive multiple positive feedback from customers for providing outstanding service and attention to detail.
- Successfully increased sales by recommending menu items and up-selling specials, while also ensuring all orders were accurate and delivered on time.
Sales Associate
Ulta Beauty
10.2021 - 06.2022
- Increased sales by uncovering guests' needs and recommending & selling effective products to help satisfy their needs.
- Became the top ‘tasker’ after showing consistent exemplary organization in a more than timely manner.
- Adapted to changing priorities and unexpected situations with a calm demeanor.
- Managed multiple tasks simultaneously while meeting deadlines.
- Built attractive displays and merchandised products according to a detailed plan sheet.
- Demonstrated selling experience in a fast-paced, service-oriented retail setting.
- Resolved customer concerns using strong communication and conflict management skills.
Education
Bachelor of Science (B.S.) - Communication Studies
Missouri State University
Springfield, MO05-2025
Skills
- Guest engagement
- Conflict resolution
- Scheduling
- Coordination
- Content development
- Strong work ethic
Timeline
Server
O'Reilly Hospitality Management
06.2022 - 07.2023
Sales Associate
Ulta Beauty
10.2021 - 06.2022
Server
Brass Rail Steakhouse
08.2017 - Current
Bachelor of Science (B.S.) - Communication Studies
Missouri State University
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