Joc Keeling
St. Louis
Summary
Skilled Lab Assistant II/Phlebotomist with extensive experience at SSM Health, excelling in high-volume pediatric blood collection and patient comfort. Proven ability to lead teams while ensuring compliance with lab safety and quality control protocols. Adept at specimen handling and fostering positive patient interactions, contributing to exceptional healthcare delivery.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lab Assistant II/ Phlebotomist
SSM Health at Cardinal Glennon Children’s Hospital
07.2022 - 12.2025
- Performed over 20 capillary/venous blood collections daily, ensuring minimal distress
- Performed 10 pediatric blood gas collection daily
- Assisted in implementing a comfort-based approach to blood collection
PRN Lab Assistant II/ Phlebotomist
SSM Health at St. Clair Hospital
09.2021 - 07.2022
- Provided exceptional customer service while carefully obtain blood samples for medical testing
- Continuously fallow infection-control safety procedures while carrying out daily phlebotomy functions
- Received blood draw orders, and apply knowledgeable of complaint procedures to prepare equipment, performed accurate blood collection, and transport samples correctly
Full Time Lab Assistant II/ Phlebotomist
SSM Health at St. Joeseph Hospital
09.2018 - 07.2022
- Collecting blood specimens using venous/Capillary techniques
- Verified specimens collection information in laboratory information system
- Performed bleeding times procedures
- Communicated with patients and staff to provide information regarding status of orders
- Fallow established policies and procedures
- Perform specimen send-outs to other lab facilities
Part Time Seasonal Sales Associate
Crate & Barrel
Richmond Heights
10.2017 - 08.2019
- Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged experience to every customer, every time.
- Demonstrate company standards in selling, customer service, visual merchandising and teamwork.
- Ensure full understanding of all products and have a continued awareness of the most current information available.
- Develop, share and apply product expertise.
- Maintain an awareness of all product information, intranet communications, and current advertising and marketing initiatives.
- Maintain sales floor coverage and follow posted schedules with regard to area assignments.
Part Time Key Holder
Tuesday Morning
10.2017 - 05.2018
- Received and processed cash and credit payments for in-store purchases.
- Exceeded targeted sales goals by last year’s numbers %.
- Open and Close the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Demonstrate that customers come first by serving them a sense of urgency.
- Share product knowledge with customers while making personal recommendations.
- Work as a team member to provide the highest level of service to customers.
- Maintain friendly and professional customer interactions.
- Verified that all merchandizing standards were maintained on a daily basis.
Food Service Supervisor
McKnight Place Assisted Living LLC
St. Louis
08.2015 - 10.2017
- Assist Food Service Managers with Scheduling, training, leading, motivating, and coaching Front Staff employees to ensure the highest level of Hospitality is achieved.
- Handle special request, Physicians diet requests, major issues or concerns that residents and guest may have.
- Observe physical condition of facilities and make recommendations for corrections and improvement as need.
Hospitality Dining Room Server
Gatesworth LLC
St. Louis
03.2009 - 08.2015
- Provide an inviting welcome to our residents and their guest.
- Maintain health and safety requirements and regulations.
- Ensuring the food service area is left clean and tidy always.
- Looking after residents and guest with any special needs i.e. allergies, dietary requirements, and mobility etc.
- Maintain effective communication from front/back house.
Catering Manager
Hendri’s Catering
St. Louis
10.2008 - 01.2010
- Book clients for weddings, private parties and banquets
- Preparations of food and service for the events
- Manage a team of 2-10 onsite and off-site events
Server
Sqwires / Soda Fountain Square
St. Louis
04.2007 - 01.2009
- Server in fine-dining establishment (Sqwires) and general dining establishment (Soda Fountain Square)
- Required to provide exceptional Hospitality
Server/Trainer
Applebee’s Inc.
Swansea
05.2001 - 04.2007
- Server in chain restaurant setting.
- Fast pass hospitality environment
- Train new employees as needed.
Education
Phlebotomy Training -
Forest Park Community College
St. Louis, MO01.2018
Associate Degree -
Interior Design And Small Business
Manchester, NH01.2005
High School Diploma -
Belleville East Township High School
Belleville, IL01.1995
Skills
- Pediatric venous/capillary collection
- Lab Safety
- Quality control
- Compliance with hospital protocols
- High-volume blood collection
- Emergency blood draws
- Team Leadership
- Sample handling and processing
- Patient interaction and comfort
- Patient care
- Laboratory procedures
- Blood collection
- Specimen handling
- Infection control
Accomplishments
- 2013-2014, Part of the Gatesworth Safety Committee for the Food Service Department
- 2015, Part of the Assisted Living Safety Committee Co-Chair for Food Service Department
Certification And Training
- Phlebotomy Clinical’s completes at SSM Health St. Joseph Hospital
- Certified From ASCP (American Society of Clinical Pathologists), 01/01/18
- CPR Certification – Basic Life Support (CPR and AED) Program, 03/18 - 02/20
Languages
English
Professional
Certification
ASCP
Timeline
Lab Assistant II/ Phlebotomist
SSM Health at Cardinal Glennon Children’s Hospital
07.2022 - 12.2025
PRN Lab Assistant II/ Phlebotomist
SSM Health at St. Clair Hospital
09.2021 - 07.2022
Full Time Lab Assistant II/ Phlebotomist
SSM Health at St. Joeseph Hospital
09.2018 - 07.2022
Part Time Seasonal Sales Associate
Crate & Barrel
10.2017 - 08.2019
Part Time Key Holder
Tuesday Morning
10.2017 - 05.2018
Food Service Supervisor
McKnight Place Assisted Living LLC
08.2015 - 10.2017
Hospitality Dining Room Server
Gatesworth LLC
03.2009 - 08.2015
Catering Manager
Hendri’s Catering
10.2008 - 01.2010
Server
Sqwires / Soda Fountain Square
04.2007 - 01.2009
Server/Trainer
Applebee’s Inc.
05.2001 - 04.2007
Phlebotomy Training -
Forest Park Community College
Associate Degree -
Interior Design And Small Business
High School Diploma -
Belleville East Township High School