Joaquin Laporte
Montevideo
Summary
Versatile and results-oriented professional with a proven track record in managing diverse operational roles and optimizing processes. Currently thriving as a Document Manager, excelling in overseeing documentation workflows and ensuring precision and compliance. My professional background highlights my adaptability and ability to handle complex tasks efficiently. Known for strong organizational skills, effective communication, and a proactive approach to problem-solving. Committed to leveraging my diverse experience to drive success and deliver high-quality outcomes in all projects.
Overview
3
3
years of professional experience
Work History
Document Manager
Tata Consultancy Services
Montevideo
07.2023 - Current
- Lead and manage US teams for client projects.
- Schedule and coordinate team meetings and work timelines.
- Provide guidance and suggestions during proposal development.
- Distribute meeting notes, and track action item completion.
- Conduct training and induction for new hires, participate in personnel selection.
- Enhance communication and collaboration with engagement teams and clients.
- Create and manage Proposal Management Plans to track processes and RFP requirements.
- Collaborate closely with designers and writers from the USA, India, and Argentina.
- Increase involvement in designing and coordinating proposals for U.S. clients.
Document Coordinator
Tata Consultancy Services
Montevideo
08.2022 - 07.2023
- Coordinate and track proposals for professional services, including tax and audit.
- Perform administrative and tracking tasks to ensure timely delivery of proposals adhering to brand guidelines and quality controls.
- Ensure correct formatting and assist with basic design tasks.
- Track RFP questions to ensure compliance with requirements.
- Assign appropriate resources to facilitate a smooth proposal process.
TV Producer
Canal 4
Montevideo
04.2022 - 07.2022
- Produced 'Algo Contigo' and 'Vamo Arriba que es Domingo' shows.
- Responsible for content creation, execution, and guest coordination.
- Managed audiovisual projections and comprehensive production during live broadcasts.
Workforce Real Time Analyst
Alorica
Montevideo
11.2021 - 03.2022
- Made real-time decisions to achieve business goals and fulfill client contracts.
- Managed organizational operations and collaborated with clients from the U.S. and Canada.
- Monitored and analyzed real-time workforce data to ensure optimal staffing levels and resource allocation.
- Coordinated with team leaders to address any immediate staffing issues or performance concerns.
- Generated and distributed real-time reports on key performance metrics and service levels.
Customer Service Representative
Alorica
Montevideo
02.2021 - 11.2021
- Provided technical support and retail sales assistance to clients in the U.S. and Canada.
- Assisted customers with troubleshooting and resolving issues related to Amazon products and services.
- Managed and responded to customer inquiries via phone, email, and chat in a timely manner.
- Processed returns, exchanges, and refunds according to company policies.
- Educated customers on product features, usage, and maintenance.
- Maintained detailed and accurate records of customer interactions and transactions.
Education
Bachelor's Degree in Psychology -
UDELAR
Montevideo12-2027
Bachelor's Degree in Communication -
UDELAR
Montevideo06-2025
Skills
- Team Collaboration
- Information Management
- Problem-Solving
- Workflow Coordination
- Organizational Skills
- Decision-Making
- Continuous Improvement
- Team building
- Self Motivation
- Time management abilities
- Reliability
Accomplishments
- Awarded Star of the Month in November 2023 during my tenure as a Document Manager.
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Document Manager
Tata Consultancy Services
07.2023 - Current
Document Coordinator
Tata Consultancy Services
08.2022 - 07.2023
TV Producer
Canal 4
04.2022 - 07.2022
Workforce Real Time Analyst
Alorica
11.2021 - 03.2022
Customer Service Representative
Alorica
02.2021 - 11.2021
Bachelor's Degree in Psychology -
UDELAR
Bachelor's Degree in Communication -
UDELAR
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