Joanna Martin
Independence,Mo
Summary
Versatile and results-driven professional with a proven track record at Brillient/PAE/Homeland Security, adept in document management and confidentiality handling. Excelled in enhancing data accuracy and customer satisfaction through meticulous attention to detail and problem-solving skills. Demonstrates strong proficiency in Microsoft Office and exceptional interpersonal abilities, contributing to a positive and efficient work environment.
Overview
12
12
years of professional experience
Work History
General Clerk II
Brillient/PAE/Homeland Security
02.2018 - Current
- Supported team members with various administrative tasks, contributing to a well-functioning office environment
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
Hair Stylist
Great Clips
04.2013 - 11.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Home Health Care Assistant
Premier Custom Care
08.2016 - 02.2024
- Adapted caregiving approaches based on individual patient preferences, respecting unique cultural backgrounds or beliefs.
- Improved patient comfort by providing compassionate and attentive care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Managed patients'' personal hygiene needs, promoting dignity and cleanliness throughout care provision.
- Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
- Administered medication as prescribed, ensuring proper dosage and timely intake.
- Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
- Coordinated with other caregivers to provide seamless assistance transitions between shifts or visits.
Document Review Clerk
Lincare
10.2020 - 02.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Pharmacy Technician
OptumRx
08.2016 - 05.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Arts - Fine Arts
Metropolitan Community College Blue River
Independence, Mo05-2026
Skills
- Microsoft office
- Confidentiality handling
- Policy enforcement
- Document scanning
- Office equipment
- Document management
- Proofreading
- Database entry
- Scanning and copying
- Confidentiality
- Attention to detail
- Data entry
- Records maintenance
- Document review
Timeline
Document Review Clerk
Lincare
10.2020 - 02.2021
General Clerk II
Brillient/PAE/Homeland Security
02.2018 - Current
Home Health Care Assistant
Premier Custom Care
08.2016 - 02.2024
Pharmacy Technician
OptumRx
08.2016 - 05.2017
Hair Stylist
Great Clips
04.2013 - 11.2024
Associate of Arts - Fine Arts
Metropolitan Community College Blue River
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