Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOANNA FICHTER

Kansas City

Summary

Detail-oriented Administrative Assistant with over 22 years of experience in membership services and bookkeeping, delivering exceptional support and organization. Self-motivated and loyal professional thriving in dynamic environments that demand reliability and efficiency. Proven ability to enhance operational workflows while maintaining a strong focus on client satisfaction. Committed to leveraging extensive skills to contribute positively to team success and organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Dues Specialist

IAM Air Transport District #142
01.2021 - 08.2022
  • Bookkeeper for union dues.
  • Processed thousands of new membership applications annually.
  • Transferred hundreds of thousands of dollars monthly.
  • Assisted Grand Lodge auditors in compliance with the Department of Labor federal regulations.
  • Delivered high level of support to the Secretary Treasurer and President Directing General Chairman with day-to-day financial demands.
  • Monthly bank reconciliations.

Dues Specialist Membership Services

IAM Air Transport District #142
01.2009 - 01.2021
  • Trained administrative assistants in the membership department.
  • Prepared and finalized journal entries for monthly invoices and statements.
  • Received monthly union dues and dues checkoff reports from 38 companies.
  • Used Pitney Bowes mailing equipment for 40,000 piece mail outs.
  • Created election eligibility lists.
  • Attended and facilitated the District’s biannual conventions.

Membership Services

IAM Air Transport District #142
01.2001 - 01.2009
  • Managed financial transactions and record keeping with strict attention to detail.
  • Communicated with local lodges to address inquiries and resolve issues.
  • Worked in Virtual Lodge Membership to post union dues to 20,000 members’ accounts.

Administrative Assistant

IAM Air Transport District #142
01.2000 - 01.2001
  • Oversaw inventory of office supplies.
  • Typed documents such as correspondence, bulletins, emails, and all steps of the grievance procedure.

Education

Medical Billing And Coding - Billing And Coding

Ashworth College
Norcross, GA
06-2025

Skills

  • Experienced with technology
  • Skilled in database management practices
  • Document management skills
  • Customer service expertise
  • Advanced problem-solving skills
  • File management expertise
  • Quality management
  • Proactive self-starter
  • Meticulous attention to detail
  • Strategic task management
  • Flexible problem-solving
  • Data-driven decision making

Certification

  • CBCS - Certified Billing and Coding Specialist

Timeline

Lead Dues Specialist

IAM Air Transport District #142
01.2021 - 08.2022

Dues Specialist Membership Services

IAM Air Transport District #142
01.2009 - 01.2021

Membership Services

IAM Air Transport District #142
01.2001 - 01.2009

Administrative Assistant

IAM Air Transport District #142
01.2000 - 01.2001

Medical Billing And Coding - Billing And Coding

Ashworth College
JOANNA FICHTER