JOANNA FICHTER
Kansas City
Summary
Detail-oriented Administrative Assistant with over 22 years of experience in membership services and bookkeeping, delivering exceptional support and organization. Self-motivated and loyal professional thriving in dynamic environments that demand reliability and efficiency. Proven ability to enhance operational workflows while maintaining a strong focus on client satisfaction. Committed to leveraging extensive skills to contribute positively to team success and organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Dues Specialist
IAM Air Transport District #142
01.2021 - 08.2022
- Bookkeeper for union dues.
- Processed thousands of new membership applications annually.
- Transferred hundreds of thousands of dollars monthly.
- Assisted Grand Lodge auditors in compliance with the Department of Labor federal regulations.
- Delivered high level of support to the Secretary Treasurer and President Directing General Chairman with day-to-day financial demands.
- Monthly bank reconciliations.
Dues Specialist Membership Services
IAM Air Transport District #142
01.2009 - 01.2021
- Trained administrative assistants in the membership department.
- Prepared and finalized journal entries for monthly invoices and statements.
- Received monthly union dues and dues checkoff reports from 38 companies.
- Used Pitney Bowes mailing equipment for 40,000 piece mail outs.
- Created election eligibility lists.
- Attended and facilitated the District’s biannual conventions.
Membership Services
IAM Air Transport District #142
01.2001 - 01.2009
- Managed financial transactions and record keeping with strict attention to detail.
- Communicated with local lodges to address inquiries and resolve issues.
- Worked in Virtual Lodge Membership to post union dues to 20,000 members’ accounts.
Administrative Assistant
IAM Air Transport District #142
01.2000 - 01.2001
- Oversaw inventory of office supplies.
- Typed documents such as correspondence, bulletins, emails, and all steps of the grievance procedure.
Education
Medical Billing And Coding - Billing And Coding
Ashworth College
Norcross, GA06-2025
Skills
- Experienced with technology
- Skilled in database management practices
- Document management skills
- Customer service expertise
- Advanced problem-solving skills
- File management expertise
- Quality management
- Proactive self-starter
- Meticulous attention to detail
- Strategic task management
- Flexible problem-solving
- Data-driven decision making
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Lead Dues Specialist
IAM Air Transport District #142
01.2021 - 08.2022
Dues Specialist Membership Services
IAM Air Transport District #142
01.2009 - 01.2021
Membership Services
IAM Air Transport District #142
01.2001 - 01.2009
Administrative Assistant
IAM Air Transport District #142
01.2000 - 01.2001
Medical Billing And Coding - Billing And Coding
Ashworth College