Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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JMIR CRABTREE

Valley Park

Summary

Dynamic and versatile professional with a diverse background spanning logistics, customer relations, sales, and trade work. Exceptional at building strong relationships, collaborating with teams, and managing projects to achieve organizational and company goals. Recognized for hard work, problem-solving, leadership, and commitment to excellence. Skilled in strategic planning, operational efficiency, trade work, and client engagement, with a proven ability to adapt to new challenges and drive success across various roles. Passionate about leveraging experience to deliver impactful results and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Membership Concierge

RSTR
10.2023 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Intern

Fide Freight
06.2022 - 12.2022
  • Company Overview: Logistics Company specializing in freight management and transportation services
  • Client Operations Representative: Managed and nurtured customer relationships to ensure satisfaction and retention. As well as collaborated with multiple teams to oversee daily operations, improving efficiency and client outcomes.
  • Played a key role in projects for the CEO and team members, assisting in strategies that enhanced company performance.
  • Carrier Sales Representative: Responsible for making sales and building strong relationships with carriers.

Elevator Hand

Irvington Elevator
05.2021 - 08.2021
  • Company Overview: Farming Company
  • Responsible for unloading, loading, and transferring grain and grain products
  • Handled hazardous chemicals with extreme precaution
  • Operated forklifts, spreader trucks, sprayers, and tractors
  • Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.

Central City School

CCS
05.2018 - 08.2021
  • Removed tile flooring in the entire school as well as laid new tiles.
  • Cleaning, sweeping debris, demolishing building materials and concrete
  • Hoisting, carrying, loading and unloading building materials and equipment
  • Shoveling and placing aggregate materials
  • Implemented quality control measures during renovation projects, ensuring all work met or exceeded industry standards.

Education

Bachelor of Science - Law

University of Illinois Chicago
Chicago, IL
12.2024

Skills

  • Customer service
  • Salesforce
  • Microsoft 365
  • Google Workspace
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Training and mentoring
  • Construction experience
  • Problem-solving
  • Quick learner
  • Teamwork and collaboration

Hobbies and Interests

Exercising, A passion of mine that allows me to release stress, clear my thoughts, and better my focus. Also, leaves me with peace and mine where I can focus on myself. Golfing, Playing golf helps me work on patience while also being able to connect with fellow friends and business partners.

Timeline

Membership Concierge

RSTR
10.2023 - Current

Intern

Fide Freight
06.2022 - 12.2022

Elevator Hand

Irvington Elevator
05.2021 - 08.2021

Central City School

CCS
05.2018 - 08.2021

Bachelor of Science - Law

University of Illinois Chicago

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JMIR CRABTREE