Jimmy Marshall
Kansas City
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations with solid experience and readiness for this role. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
12
12
years of professional experience
Work History
Family Caregiver
Freedom Care
01.2023 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
Assistant Manager, Customer Service
Starfuels
06.2020 - 03.2023
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier/Shelf Stocker
Top Spot
02.2016 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier Team Lead
Quick Trip
08.2013 - 04.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
GED -
Graduation Alliance
Kansas City Mo07-2025
Skills
- Compassionate caregiving
- Household management
- Team leadership
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Task delegation
- Goal setting
- Documentation and reporting
- Positive attitude
- Willing to learn
- Friendly and personable
- Shelf stocking
- Loading and unloading
- Punctual and reliable
- Clear communication
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Cash handling and management
- Product restocking
- Conflict resolution
Timeline
Family Caregiver
Freedom Care
01.2023 - Current
Assistant Manager, Customer Service
Starfuels
06.2020 - 03.2023
Cashier/Shelf Stocker
Top Spot
02.2016 - 04.2019
Cashier Team Lead
Quick Trip
08.2013 - 04.2016
GED -
Graduation Alliance
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