Jim Nguyen
Kansas City
Summary
Operationally focused professional with hands-on leadership experience across retail, hospitality, and military environments. Known for ownership, adaptability, and executing responsibilities to high standards in fast-paced, high-pressure settings. Brings a disciplined, team-oriented mindset with strong communication skills and a customer-first approach. Combines real-world operations experience with formal business education to support continuous improvement and organizational success.
Overview
8
8
years of professional experience
Work History
Server
KPOT
04.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Ammunition Technician
USMC Reserves
06.2021 - Current
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Exercised leadership within structured teams to achieve mission objectives under strict standards and deadlines
- Developed reliability, discipline, and accountability through continuous training and operational readiness
Clerk and ERP
QuikTrip
01.2024 - 04.2025
- Delivered reliable operational support across multiple store locations during staffing shortages
- Rapidly adapted to new environments, procedures, and team dynamics
- Maintained consistent customer service, cash accuracy, and safety standards across stores
- Supported store leadership by stabilizing operations during peak or emergency situations
- Demonstrated flexibility, accountability, and strong problem-solving skills
Pharmacy Technician
CVS Pharmacy
03.2022 - 12.2023
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Front of House Associate
Pho Kim KC
09.2019 - 06.2021
- Offered guests choice of seating and escorted to appropriate table.
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Assigned wait staff to service guests in sections.
Clerk
PowerPlay
03.2018 - 09.2019
- Supported daily operations including guest assistance, game functionality, and floor organization
- Demonstrated leadership through accountability, reliability, and proactive problem-solving
- Assisted with conflict resolution and customer concerns to ensure a positive guest experience
- Worked collaboratively with team members to maintain safety standards, efficiency, and service quality
Education
BBA - Business Administration And Management
University of Kansas City Missouri
Kansas City Missouri 05-2025
Skills
- Team leadership and accountability
- Customer and associate support
- Leading by example under pressure
- Coaching and mentoring peers
- Decision-making in fast-paced environments
- High-volume workflow management
- Situational awareness and risk mitigation
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Server
KPOT
04.2025 - Current
Clerk and ERP
QuikTrip
01.2024 - 04.2025
Pharmacy Technician
CVS Pharmacy
03.2022 - 12.2023
Ammunition Technician
USMC Reserves
06.2021 - Current
Front of House Associate
Pho Kim KC
09.2019 - 06.2021
Clerk
PowerPlay
03.2018 - 09.2019
BBA - Business Administration And Management
University of Kansas City Missouri