Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jill Williams

Kansas City

Summary

Responsible professional with experience in retail operations, personnel management, and customer service. Proven success in leading high-performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Overview

23
23
years of professional experience

Work History

District Manager Interim

Starbucks
05.2024 - 07.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Store Manager Trainer

Starbucks
08.2021 - Current
  • Trained and mentored new personnel hired to fulfill various roles.

Store Manager

Starbucks Coffee Company
01.2021 - Current
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store
  • Interviewed and hired prospective employees according to team needs
  • Oversaw day-to-day store operations to foster efficient and profitable operations
  • Monitored customer service levels and implemented necessary changes to improve customer satisfaction
  • Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
  • Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision
  • Demonstrated and supported continuous improvement and growth mindset
  • Analyzed data from financial reports to identify areas of improvement in business operations
  • Trained new store managers to lead successful stores
  • Worked with peers to identify gaps and create plans to close gaps
  • Managed store closing and opening procedures to ensure safety and security
  • Demonstrated ability to manage a team of employees and ensure successful shift operations
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture
  • Held team members accountable during shift by effectively coaching to improve performance.

Shift Supervisor/Barista

Starbucks Coffee Company
01.2002 - Current

Front Office Manager

Moyes Eye Center
01.2018 - 06.2019
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift
  • Responded promptly to customer inquiries or complaints in a professional manner
  • Managed front office operations, including scheduling staff and assigning tasks
  • Ensured customer satisfaction by providing efficient service and resolving complaints
  • Trained new employees in customer service practices and policies
  • Developed and implemented procedures for guest check-in and check-out process
  • Analyzed front office data to identify opportunities for improvement
  • Coordinated with other departments to ensure smooth functioning of operations
  • Recruited and staffed department using company-hiring
  • Oversaw multiple offices in different locations, helped hire, train, support.

Education

Bachelor of Arts in Education -

Central Bible College
05.1998

Completed coursework towards Associate of Arts -

Illinois Central College
01.1996

Skills

  • Partnership Building
  • Budget Administration
  • Loss Prevention
  • Employee Training
  • Talent Recruitment
  • Payroll Management
  • Team Development
  • Root Cause Analysis
  • Inventory Management
  • Team Building and Leadership

Awards

  • Partner of the Quarter, For setting the standard efficiency in our busiest times, and for being a role model for excellence for her peers.
  • Bravo! Award, 2008, Recognizes partners that support the mission and values and objectives of Starbucks.
  • Various Mug Awards, For 'Moves of Uncommon Greatness'
  • Store Manager of the Quarter, Q2 FY22
  • Store Manager of the Quarter, Q3 FY23
  • Store Manager Excellence award, Area 68 FY23
  • Bravo! Award, 10/23, For going above and beyond training a new store of partners as well as a new store manager.

Timeline

District Manager Interim

Starbucks
05.2024 - 07.2024

Store Manager Trainer

Starbucks
08.2021 - Current

Store Manager

Starbucks Coffee Company
01.2021 - Current

Front Office Manager

Moyes Eye Center
01.2018 - 06.2019

Shift Supervisor/Barista

Starbucks Coffee Company
01.2002 - Current

Bachelor of Arts in Education -

Central Bible College

Completed coursework towards Associate of Arts -

Illinois Central College

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Jill Williams