Jill Reed
Springfield
Summary
Dynamic and results-driven professional with a proven track record at TTEC, excelling in member service and problem-solving. Demonstrated empathy and attention to detail while achieving high member satisfaction. Skilled in ensuring compliance, consistently delivering timely solutions to enhance member experiences.
Experienced with handling diverse member inquiries through chat support. Utilizes problem-solving techniques and effective communication to resolve issues promptly. Knowledge of technical troubleshooting and maintaining high service standards to ensure member satisfaction.
Overview
24
24
years of professional experience
Work History
Chat Support Representative
TTEC
11.2023 - Current
- Resolved members inquiries via chat, ensuring swift and accurate responses.
- Enhanced members satisfaction by providing timely and accurate responses to inquiries through chat support.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Achieved high levels of members satisfaction by consistently meeting or exceeding response time targets.
- Maintained a professional and empathetic tone throughout all interactions.
- Responded to members requests, offering excellent support and tailored recommendations to address needs.
District Manager
American Newspaper Systems
04.2022 - 12.2023
- Managed 32 Independent Contractors for Home Delivery Routes
- Insured routes were picked up in a timely manner at the Distribution Center
- Insured papers were delivered on time and to the customers satisfaction
- Insured Independent contractors were paid correctly and on time each week
- Threw open routes and filled open routes as needed in Springfield, MO and surrounding areas
District Manager
Springfield News-Leader
11.2001 - 04.2022
- Managed 32 Independent Contractors for Home Delivery Routes
- Insured routes were picked up in a timely manner at the Distribution Center
- Insured papers were delivered on time and to the customers satisfaction
- Threw open routes and filled open routes as needed in Springfield, MO and surrounding areas
- Insured Independent Contractors were paid correctly and on time each week
Education
Glendale High School
Springfield, MissouriSkills
- Empathy display
- Regulatory compliance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Teamwork and collaboration
- Reliability
- Understanding customer needs
Timeline
Chat Support Representative
TTEC
11.2023 - Current
District Manager
American Newspaper Systems
04.2022 - 12.2023
District Manager
Springfield News-Leader
11.2001 - 04.2022
Glendale High School
Similar Profiles
Shamieka GuiltyShamieka Guilty
Customer Service Representative at TTECCustomer Service Representative at TTEC
Erin AlbrightErin Albright
Customer Service Advocate at TTECCustomer Service Advocate at TTEC
Ebony JacksonEbony Jackson
Remote- Based Licensed Insurance Agent at TTECRemote- Based Licensed Insurance Agent at TTEC
Tristan Sigmund DavidTristan Sigmund David
Team Leader at TTECTeam Leader at TTEC
Tayler AtkissonTayler Atkisson
Marketing Operations Manager at Rise4Marketing Operations Manager at Rise4