Jill C. Beedy
Wright City
Summary
Accomplished professional specializing in fraud prevention and financial crimes with a solid foundation in KYC compliance and risk assessment. Expertise in conducting customer due diligence and audits, ensuring compliance with regulatory standards while improving operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
KYC Operations Associate Analyst
Citibank
O'Fallon
01.2025 - Current
- Performed customer due diligence for new and existing clients to assess risk and ensure compliance.
- Reviewed and analyzed customer identification documents to confirm adherence to compliance standards.
- Verified customer identity using public records, financial databases, and other resources.
- Identified customer risk levels based on established criteria.
- Implemented compliance measures according to regulatory standards.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Conducted audits of operational processes to ensure accuracy and efficiency.
- Monitored regulatory changes to update KYC compliance practices and maintain alignment with evolving requirements.
- Supported risk assessment activities by gathering necessary documentation.
- Analyzed customer data to identify suspicious activity or potential money laundering schemes.
- Assisted in the investigation of fraudulent transactions and related activities.
- Participated in regular training sessions to stay up-to-date on industry trends.
- Monitored and maintained compliance with internal controls and government regulations.
Specialist in Financial Crimes and Fraud Prevention
Citibank
OFallon
10.2022 - 01.2025
- Investigated potential fraud activity on existing credit card accounts, enhancing detection and prevention efforts.
- Verified charges and recent activity with card members to promptly identify and address potential fraud.
- Appropriately assess risk, demonstrating consideration for the firm's reputation and safeguarding its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns.
- Provide solutions to client issues through the usage of all available resources.
- Consistently achieve individual and team performance targets.
- Facilitated positive customer experience by effectively resolving service-related inquiries and concerns.
- Determine specific verification procedures to be used in processing customer's information.
Member Team Lead
Sam's Club
Wentzville
01.2022 - 09.2022
- Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.
- Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts.
- Ensured member satisfaction by identifying needs and assisting with purchasing decisions.
- Supported management in supervising associates by assigning duties to optimize team performance.
- Developed and implemented processes and practices in collaboration with managers and team members to align with business objectives.
- Completed accounting records, files, transactions, and other documentation by following accounting office procedures.
Fine Jewelry Supervisor
JCPenney
St. Peters
05.2019 - 01.2022
- Brought the department from a 35% deficit, to meeting the fiscal year goal in a 4-month period.
- Staffing, scheduling and coaching the team to achieve above average sales metrics for each event.
- Led team in daily operations to enhance workflow and meet sales targets.
- Conducted regular meetings with district management to align on sales metrics, event planning, and marketing strategies.
- Answering customer questions regarding, diamond clarity, gold purities and jewelry styles.
- Merchandising the product, adhering to companywide sets and core standards.
- Reporting of daily sales metrics including associate average productivity per hour.
- Oversaw product receiving and returns to warehouse to maintain inventory accuracy.
- Streamlined department layout to improve productivity and facilitate navigation for team members.
Owner
The Gold Exchange & Repair (formerly A Bit of Everything)
Lake St. Louis
08.2005 - 10.2018
- Drove sales of diamond and gemstone jewelry through in-store and online channels, enhancing customer engagement.
- Established company operations and achieved annual sales of $250k.
- Tactical and confidential sales of gold and silver bullion for customers financial portfolio.
- Managed accounts receivable and payable while overseeing inventory levels to ensure accuracy.
- Marketing and advertising online and locally, and analyzing area marketing trends.
- Full Bench Jeweler, repairing fine gold, silver and diamond jewelry.
- Purchasing gold scrap and preowned jewelry for the purposes of resale from vendors to customers.
Education
Accredited in Diamonds -
Gemological Institute of America
High School -
Buffalo Grove High School
Buffalo Grove, ILSkills
- KYC
- Transaction Monitoring
- Due diligence
- Risk analysis
- Fraud analysis
- Compliance oversight
- Auditing
- Data Analysis Tools
- Financial Software
- Database Team Coordination
- Management
- Customer Service
- Client Relationship Management
- Process design
- Team support
- Communication skills
- Process design
Timeline
KYC Operations Associate Analyst
Citibank
01.2025 - Current
Specialist in Financial Crimes and Fraud Prevention
Citibank
10.2022 - 01.2025
Member Team Lead
Sam's Club
01.2022 - 09.2022
Fine Jewelry Supervisor
JCPenney
05.2019 - 01.2022
Owner
The Gold Exchange & Repair (formerly A Bit of Everything)
08.2005 - 10.2018
Accredited in Diamonds -
Gemological Institute of America
High School -
Buffalo Grove High School