Jill Bolin
Reeds Spring
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
PRECERTIFICATION ANALYST
Cox Health Systems
11.2023 - Current
- Verified insurance eligibility and coverage for patients.
- compiled appropriate patient medical records to send to insurance companies to obtain ECHO authorizations.
Patient Service Representative
Mercy
09.2020 - 11.2023
- Verified insurance eligibility and coverage for patients.
- Compiled appropriate patient medical records to send to insurance companies to obtain surgical authorizations
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Investigated insurance claims denials and appeals.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
Receptionist, Accounts Receivable
Branson Clinic
08.2014 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Collected and posted insurance payments
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Administrative Assistant
Bart & Brown Realty/ Property Management
03.2014 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Updated and filed lease documents.
- Monitored renewals.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Process all incoming rental applications for approval (i.e. credit check, rental history, etc.).
Front Office Associate II
Cox Health
11.2012 - 07.2013
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Verified patient records were up to date.
- Responded to error reports generated through billing system, corrections and reimbursements within 10 days.
- Collected payment from patients and reconcile daily cash report, prepared deposit and filed daily accounting records.
Receptionist, Escrow Assistant
Great American Title Co.
06.2012 - 07.2013
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled signings and gathered required paperwork.
- Process e-deposits (or earnest monies, etc.) and scan to appropriate file(s).
Medical Secretary
Cox Health, Ambulatory Infusion Center
07.2010 - 06.2012
- Answered telephone calls to answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Unit Secretary
Cox Health South
02.2003 - 07.2010
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for floor and patient needs.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Education
Nursing
Cox College
Springfield, MOGeneral Studies
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Reeds Spring High School
Reeds Spring, MO05.1994
Skills
- Reliability and Dedication
- Word Processing
- Document Filing
- Billing Issue Resolution and Support
- Directing Callers
- Insurance Verification
- Appointment Confirmation
- Claims Handling and Coverage Verification
- Medical Insurance
- Medical Billing
Timeline
PRECERTIFICATION ANALYST
Cox Health Systems
11.2023 - Current
Patient Service Representative
Mercy
09.2020 - 11.2023
Receptionist, Accounts Receivable
Branson Clinic
08.2014 - 09.2020
Administrative Assistant
Bart & Brown Realty/ Property Management
03.2014 - 08.2014
Front Office Associate II
Cox Health
11.2012 - 07.2013
Receptionist, Escrow Assistant
Great American Title Co.
06.2012 - 07.2013
Medical Secretary
Cox Health, Ambulatory Infusion Center
07.2010 - 06.2012
Unit Secretary
Cox Health South
02.2003 - 07.2010
Nursing
Cox College
General Studies
Ozarks Technical Community College
High School Diploma -
Reeds Spring High School
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