Jiao Jamell Wenceslao Pablo
Macao
Summary
Experienced in a fast-paced, customer-focused setting. Honed communication and teamwork skills. Expertise in exceptional customer service and well-organized workspaces. Eager to transition into a new field to leverage valuable skills and make a meaningful contribution to a fresh team and environment.
Overview
4
4
years of professional experience
Work History
Crew and Party Host
Jollibee Mega Macau
09.2023 - Current
- Worked front counter, party areas, and kitchen.
- Took orders, collected payments and prepared meals,
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from senior crew members and managers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service on the counter and dining area.
- Booked guests parties, provided important details during inquiries, and followed-up on required information from guests to ensure a smooth party flow.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Led creative games and activities to engage and entertain guests during events.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Acquired good commendations from dine-in guests, and party guests alike through the survey system, and reviews from Google.
Internship - Uniform Room
Wynn Macau
07.2021 - 12.2021
- Spent the internship learning the ins-and-outs of both the back of house departments.
- Received training from staff and supervisors alike.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Tended to staffs who required assistance with lost uniforms, or quick repairs.
Receptionist
Pousada de Mong-Há
01.2021 - 05.2021
- Received training throughout the year on how to be a front desk agent
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science - Hotel Management
Institute For Tourism Studies
06-2023
High School Diploma -
Escola Secundária Luso-Chinesa Luis Gonzaga Gomes
07.2019
Escola Primária Luso-Chinesa “Sir Robert Ho Tung”
07.2012
Skills
- Ability to work independently
- Collaboration and teamwork
- Writing skills
- Verbal communication skills
- Self-discipline
- Integrity and honesty
- Initiative and Self-motivation
- Resilience and persistence
- Willingness to learn
- Adaptability
- Time management
Languages
English
Cantonese
Mandarin
Portuguese
Tagalog
Personal Information
- Place of Birth: Macau
- Date of Birth: 05/20/00
Timeline
Crew and Party Host
Jollibee Mega Macau
09.2023 - Current
Internship - Uniform Room
Wynn Macau
07.2021 - 12.2021
Receptionist
Pousada de Mong-Há
01.2021 - 05.2021
Bachelor of Science - Hotel Management
Institute For Tourism Studies
High School Diploma -
Escola Secundária Luso-Chinesa Luis Gonzaga Gomes
Escola Primária Luso-Chinesa “Sir Robert Ho Tung”
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