Jiang Yingzi (Anjay)
Summary
Customer-oriented Reservation Agent with over 7 years of experience in Forbes 5-star hotels. Developed exceptional customer service and organizational skills in high-volume, fast-paced environment. Seeking to transition into new field where these transferable skills can drive success and growth.
Overview
8
8
years of professional experience
Work History
Reservation Senior Attendant, Contact Centre
COD Resorts Limited
10.2017 - 11.2024
- Answered incoming phone calls and applied Forbes Standards while answering questions, making recommendations, and leading conversations to bookings.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Assisted event planners with conference room bookings for successful events.
- Provided training to new hires and help them become proficient in company policies and procedures.
- Supported Revenue Management Team to update datas in Opera.
Internship Program, Merchandise and F&B
Walt Disney World
06.2016 - 12.2016
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
Education
Bachelor of International Tourism Management
Macau University of Science And Technology
06-2017
Skills
- Reservation software - Hotel Opera system and Microsoft Office
- Upselling proficiency
- Customer engagement
- Phone and email etiquette
- Training skills
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Timeline
Reservation Senior Attendant, Contact Centre
COD Resorts Limited
10.2017 - 11.2024
Internship Program, Merchandise and F&B
Walt Disney World
06.2016 - 12.2016
Bachelor of International Tourism Management
Macau University of Science And Technology
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