Jethro Angomard
Bridgeton
Summary
Operations professional with hands-on experience managing delivery logistics, independent contractors, and client relationships. Skilled at overseeing daily operations, resolving service issues, and optimizing processes to balance customer satisfaction with profitability. Background in managing restaurant delivery networks, administrative support, and customer service, with current experience as a USPack driver - providing insider knowledge of route operations and client expectations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Independent Contractor Driver
USPack
06.2025 - Current
- Deliver critical B2B shipments, ensuring timeliness and compliance with client standards.
- Operate within eCMobile and USPack systems to track deliveries, complete reports, and troubleshoot service issues.
- Develop a practical understanding of route coverage, scanning compliance, and independent contractor requirements.
Administrative Support Specialist
AE Academics
05.2021 - 01.2023
- Coordinated communication between students, teachers, and universities to ensure compliance with academic/payment policies.
- Contacted students regarding late payments and guided them on financial/academic requirements.
- Researched scholarships and educational opportunities to provide information for student advancement.
- Produced detailed tracking reports for management on student engagement and account status.
Operations & Delivery Manager
QuickPlate (Jamaica)
01.2019 - 01.2022
- Oversaw day-to-day delivery operations, ensuring on-time performance (OTD), smooth order flow, and customer satisfaction.
- Managed independent delivery drivers, assigning routes, addressing performance issues, and resolving service concerns.
- Negotiated and maintained relationships with restaurant partners, ensuring menu accuracy, updated pricing, and compliance with company standards.
- Conducted regular reviews and audits of menu data and delivery performance to resolve discrepancies.
- Acted as primary point of contact for restaurants and drivers, building strong relationships and ensuring all contractual/service standards were met.
- Balanced operational efficiency with profitability by monitoring service issues, costs, and delivery outcomes.
Remote Customer Service Representative
LiveOps
01.2018 - 01.2020
- Delivered remote customer service for multiple clients, handling inbound calls, inquiries, and issue resolution.
- Ensured compliance with client policies while maintaining customer satisfaction in a high-volume environment.
- Adapted quickly to diverse industries, demonstrating strong communication and problem-solving skills.
Education
Diploma -
Penn Foster High School
Skills
- Independent Contractor Oversight & Training
- Logistics & Route Scheduling
- Client Relationship Management
- Delivery & Service Issue Resolution
- Contract Negotiation
- Gross Margin Awareness
- Reporting
- Documentation
- Compliance
- Remote Team Support
- Customer Support
- MS Office Suite (Excel, Outlook, Word)
Operations oversight
Project management
Safety compliance
Production planning
Timeline
Independent Contractor Driver
USPack
06.2025 - Current
Administrative Support Specialist
AE Academics
05.2021 - 01.2023
Operations & Delivery Manager
QuickPlate (Jamaica)
01.2019 - 01.2022
Remote Customer Service Representative
LiveOps
01.2018 - 01.2020
Diploma -
Penn Foster High School
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