JESTONI L. DELOS SANTOS
Macau
Summary
- Hospitality professional, well-versed in guest services and support. Proficient in managing guest arrivals and departures, handling luggage, and providing accurate information about hotel amenities. Known for effective teamwork and adaptability in dynamic environments, enhancing guest experiences and operational efficiency.
- Professional hospitality worker with experience in guest services and logistical support. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Skilled in communication, problem-solving, and providing exceptional customer service. Reliable and prepared to contribute positively to every guest's experience.
- Dedicated employee with service crew role. Detail-oriented with skills needed to make patrons feel welcomed. Willing to multitask and available to work any shift.
- Motivated service crew offering almost 4 years of food service experience and wholehearted commitment to working hard and exceeding expectations. Carefully handle customer orders, process payments and monitor customer areas to quickly handle any requirements .
- Responsible Service Crew Worker proficient in all operational needs and best practices.
- Diligent professional,flexible schedule and good-natured personally focused on efficiently completing high-volume task in fast-paced restaurant environments.
- Friendly individual touting great customer engagement and upselling in service crew position. Knowledgeable in policies and procedures of fast food establishments. Offering reliability, punctuality and attention to detail.
Overview
11
11
years of professional experience
Work History
Bell Attendant
L`arc Hotel Macau
06.2023 - Current
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Ensured accurate billing procedures by meticulously tagging all stored items per established guidelines.
- Demonstrated strong knowledge of local area attractions and landmarks while guiding guests on various activities during their visit.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Posted and maintained public area signage for hotel.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Stored luggage for guests, retrieving baggage and items when notified.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Enhanced teamwork among staff members through consistent collaboration on delivery schedules and clear communication about special requests from guests.
SERVICE CREW
Mc Donalds Macau
05.2019 - 05.2023
- Restocked supplies, removed trash and cleaned areas
- Kept customer food preparation areas clean and well-organized
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers
- Continuously met productivity goals by working hard, taking on extra task and supporting team needs
- Operated fryers and grills, assisted with putting orders together and bag items for customers
- Clean and sanitize kitchen workplace by sweeping, mopping and wiping down counters
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
WELDER/ ALL AROUND HELPER
Doi yuichi (Doi shoten corp.ltd)
09.2015 - 09.2018
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Collected and removed debris from worksites to maintain team productivity and minimize safety hazards
- Operated overhead lift/forklift to move heavy and bulky work materials
- Coordinated communications between equipment operators
- Logged inventory of materials to maintain access supplies
- Maintained tools, equipment and worksites
FOOD AND BEVERAGES ATTENDANT/HOUSEKEEPING ATTENDANT
Hotel Trish
11.2013 - 01.2014
- Maintained dining and food service areas to maximize safety and cleanliness
- Welcomed and thanked guests to demonstrate appreciation and patronage
- Provide Exceptional service that reflected restaurants standard and core values
- Greeted guest with friendliness and professionalism
Education
Bachelor of arts - English
Pangasinan State University
Lingayen, PangasinanFood and Beverages services NC II -
Pangasinan School of Arts and Trades
Lingayen, Pangasinan06.2013
Shielded Metal Arc Welding NC II -
Pangasinan School of Arts and Trades
Lingayen, Pangasinan01.2013
Skills
- Machine operations
- Workplace efficiency
- Flexibility
- Willingness to learn
- Adaptability
- Team player attitude
- Ability to Follow Directions
- Reliability and punctuality
- Hotel operations understanding
Languages
English
Japanese (communicable)
Cantonese (communicable)
Heightcm
164
Weightkg
60
Personal Information
- Age: 30
- Date of Birth: 11/01/93
- Religion: Roman Catholic
Timeline
Bell Attendant
L`arc Hotel Macau
06.2023 - Current
SERVICE CREW
Mc Donalds Macau
05.2019 - 05.2023
WELDER/ ALL AROUND HELPER
Doi yuichi (Doi shoten corp.ltd)
09.2015 - 09.2018
FOOD AND BEVERAGES ATTENDANT/HOUSEKEEPING ATTENDANT
Hotel Trish
11.2013 - 01.2014
Food and Beverages services NC II -
Pangasinan School of Arts and Trades
Shielded Metal Arc Welding NC II -
Pangasinan School of Arts and Trades
Bachelor of arts - English
Pangasinan State University
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