Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Loan Processor
Mid America Mortgage Services, Inc.
07.2022 - Current
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Set up and completed loan submission packages.
Promoted a positive work environment through effective communication skills and teamwork initiatives.
Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Collaborated with loan officers to develop strategies for managing loan application processing.
Monitored pipelines to track and log status of loans.
Store Manager
Moser's Grocery Store
05.2012 - 07.2022
Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
Worked on sales floor and interacted with customers and employees to maximize and expand potential
Monitored and adjusted staff schedules based on business requirements
Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
Built relationships with sales reps and monitored supply chain to spot and correct deficiencies.
Waitress
Turtle Club
09.2010 - 08.2011
Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences
Provided beer, wine, and cocktail suggestions to accompany meal choices
Removed dishes and glasses from tables or counters to prepare for cleaning.
Cashier
Dollar General
03.2008 - 07.2010
Processed cash register transactions, inputted product costs, and gave back change
Bagged and packaged customer orders and purchases
Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
Maintained merchandise displays, including endcaps, floor displays, and aisles.
Receiving Associate
Midway USA
04.2006 - 07.2008
Tagged merchandise properly to support inventory accuracy
Maneuvered around sales floor, stockroom, and loading docks to accomplish multiple tasks
Pulled customer orders accurately to meet productivity goals
Used data analytics to create reports and report on metrics on incoming and outbound shipping data
Counted, weighed, or measured incoming shipments to verify against bills of lading, invoices, orders, or other records
Operated dollies, pallet jacks, and forklifts to move heavy loads.
Education
High School Diploma -
Rock Bridge High School
Columbia, Mo
05.2005
Medical Assistance -
Bryan University
Columbia, MO
08.
Skills
Data Entry
Teamwork and Collaboration
Information Verification
Document Review
Attention to Detail
Dedicated Work Ethic
Documentation
Processing procedures
Customer Service
Escrow Account Management
Cash Handling
Active Listening and Learning
Timeline
Loan Processor
Mid America Mortgage Services, Inc.
07.2022 - Current
Store Manager
Moser's Grocery Store
05.2012 - 07.2022
Waitress
Turtle Club
09.2010 - 08.2011
Cashier
Dollar General
03.2008 - 07.2010
Receiving Associate
Midway USA
04.2006 - 07.2008
High School Diploma -
Rock Bridge High School
Medical Assistance -
Bryan University
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