Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Scott

Jessica Scott

Kansas City

Summary

Dispatch Manager with expertise in optimizing logistics operations and enhancing team collaboration. Proven ability in conflict resolution and customer satisfaction improvement, driving better delivery outcomes. Strong leadership and communication skills, with extensive experience in coordinating dispatch operations and implementing safety protocols. Committed to elevating service delivery and team performance.

Overview

5
5
years of professional experience

Work History

Dispatch Manager

POD Logistics Inc.
Kansas City
08.2022 - 08.2025
  • Optimized delivery schedules by overseeing vehicle routing to reduce delays.
  • Trained new dispatch staff on procedures and dispatch software systems.
  • Coordinated daily dispatch operations, ensuring timely delivery of services.
  • Implemented safety protocols to maintain compliance during dispatch operations.
  • Resolved customer inquiries related to scheduling and service issues in a timely manner.
  • Managed dispatch team operations, promoting efficient workflow and excellent customer service.
  • Developed communication protocols between dispatchers and drivers for accurate transit updates.
  • Addressed customer complaints about late deliveries by collaborating with logistics teams.

Scheduler/ Dispatch

Mark-it Express
12.2021 - 05.2022
  • Used Profit tools software to schedule and dispatch for intermodal trucking.
  • I helped manage owner-operators on road as well as company drivers.
  • We provided an expedited service for brokers to get containers released and delivered to locations and obtain equipment for exports as well.

Management/ Operations Specialist

UPS
06.2020 - 12.2021
  • I climbed my way through UPS starting as a preloader, moving into PT operations supervision, and moved into my operations management specialist position which is a PT position in the dispatching office.
  • I managed drivers while on route this included problem solving the logistics issues that would arise while drivers were on route.
  • I would coordinate with customers both residential and business to come to a solution.
  • I would coordinate with drivers and dispatch drivers to fill in where they were needed.

Education

Core 40 w/ Technical Honors - General

Highland High School
Anderon, IN
06.2010

Skills

  • Dispatch software expertise
  • Team management
  • Customer relationship management
  • Problem resolution
  • Effective communication
  • Conflict resolution
  • Leadership skills
  • Fleet dispatching
  • Route planning
  • Staff training and development
  • Order data entry
  • Supply chain management
  • Interpersonal skills
  • Multitasking abilities
  • Critical thinking
  • Schedule management
  • Microsoft Office proficiency

References

References available upon request.

Timeline

Dispatch Manager

POD Logistics Inc.
08.2022 - 08.2025

Scheduler/ Dispatch

Mark-it Express
12.2021 - 05.2022

Management/ Operations Specialist

UPS
06.2020 - 12.2021

Core 40 w/ Technical Honors - General

Highland High School

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Jessica Scott