Jessica Wleh
Independence
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
CNA
Jackson creek
Kansas City
03.2025 - 03.2026
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Provided emotional support and companionship to patients during recovery.
CNA
Addington Place
Kansas City
02.2024 - 06.2025
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Trained new staff on best practices in patient care and safety procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Direct Support Professional (DSP)
Bethel Home Healthcare
Kansas City
01.2022 - 12.2022
- My everyday routine was going In, clock in and start my morning, I checked on all the individual and make sure they are okay, I give showers, pass medications, cook, clean and many more.
Level 1 Med Aide/ caregiver
Anthology Senior Living
Kansas City
04.2021 - 05.2022
- Being a med tech/ caregiver it has been a very rewarding experience and I love everything about it.
- My day to day will be going in to work checking all the residents rooms making sure they're okay, going to my station washing my hands and bringing my meds pass, after passing my meds I will go in some of the residents rooms to clean or to take their laundry out to do it.
- I will also help them with changing, bathing, Showering and dressing and I absolutely love it.
Work from Home Customer Service Representative
T-Mobile
Kansas City
03.2019 - 08.2020
- Took incoming sales calls and set appointments for outside sales professionals.
- Handled customer questions and also engaged in customer service activities.
- Took inbound sales calls and transferred those calls to the appropriate sales personnel.
- Assisted customers with product inquiries and account management.
- Processed billing issues and service requests efficiently.
- Resolved customer complaints through effective communication and problem-solving.
Direct Support Professional (DSP)
CDD
Kansas City
11.2019 - 06.2020
- I am a DSP I take care of people with disabilities.
- I go in their homes and provide the best care for them, like cooking, cleaning, doing laundry, giving their medications, doctors appointment, etc.
CASHIER
WALMART
Kansas City
06.2016 - 09.2017
- Greets each customer at the register in a friendly and professional manner.
- Actively listen to customers issue in a calm and agreeable manner to resolve problems.
- Supports the line management process by proactively shifting resources to support increased traffic.
- Meet Walmart established performance standards for a role on a consistent basis.
Education
BA - Sociology
GRAND CANYON UNIVERSITY
Diploma -
RUSKIN HIGH SCHOOL
Kansas City, MO 08.2015 - 05.2017
Skills
- Direct Care
- Medication Administration
- Developmental Disabilities Experience
- Personal assistant experience
- Meal Preparation
- Autism Experience
- Skilled nursing facility
- Patient observation
- Communication skills
- Customer service
- Computer skills
- Sales
- Typing
- Cash handling
- Inside sales
- Cash register
- Telemarketing
- Front desk
- Customer relationship management
- Leadership
- Outside sales
- Caregiving
- Electronic health records
- Vital sign monitoring
- Personal care assistance
- Infection control protocols
- Patient safety procedures
- Team collaboration
Certification
- Medication Aide
- CPR/First Aid
- Driver's License
- CPR Certification
Assessments
Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Authorized To Work: US
Timeline
CNA
Jackson creek
03.2025 - 03.2026
CNA
Addington Place
02.2024 - 06.2025
Direct Support Professional (DSP)
Bethel Home Healthcare
01.2022 - 12.2022
Level 1 Med Aide/ caregiver
Anthology Senior Living
04.2021 - 05.2022
Direct Support Professional (DSP)
CDD
11.2019 - 06.2020
Work from Home Customer Service Representative
T-Mobile
03.2019 - 08.2020
CASHIER
WALMART
06.2016 - 09.2017
Diploma -
RUSKIN HIGH SCHOOL
08.2015 - 05.2017
BA - Sociology
GRAND CANYON UNIVERSITY