Jessica Wilkinson-Haas
Lake Saint Louis
Summary
Wellness professional and program developer with experience in client relationship management, cross-functional collaboration, project coordination, and customer engagement. Skilled in developing wellness initiatives, improving client experiences, managing multiple priorities, and building strong relationships across teams. Passionate about health and wellness products, strategic growth, and creating meaningful experiences that support both customer satisfaction and business success.
Overview
2027
2027
years of professional experience
Work History
Front Desk Lead & Wellness Program Coordinator
Cloud 9 Massage & Wellness
O'Fallon, MO
2025 - Current
- Collaborate with leadership to develop and launch a new health coaching service within an established wellness business.
- Coordinate communication between therapists, estheticians, front desk staff, and management to ensure seamless client experiences.
- Support customer retention initiatives through relationship building, personalized service, and wellness education.
- Manage scheduling, client communications, and operational workflows in a fast-paced environment.
- Assist leadership with program implementation, service development, and client engagement strategies.
- Contribute to business growth through wellness-focused initiatives and customer experience improvements.
Founder & Integrative Wellness Specialist
JessHolisticWellness
Lake Saint Louis, MO
2023 - Current
- Developed and launched personalized wellness programs focused on sustainable lifestyle change, stress management, sleep optimization, and healthy habit formation.
- Managed client onboarding, scheduling, program design, communications, and follow-up processes.
- Built strong client relationships through individualized coaching, education, and accountability support.
- Evaluated client feedback and outcomes to continuously improve services and client experiences.
- Created educational resources and wellness content to increase engagement and support long-term success.
- Utilized Canva, Google Workspace, Zoom, and Stripe to manage business operations and client services.
- Coordinated multiple client projects simultaneously while maintaining high service standards.
Medical Assistant
Dermatology, Orthopedic & Chiropractic Practices
O'Fallon, MO
2013 - 2022
- Coordinated patient care across multiple healthcare specialties while supporting providers and clinical teams.
- Managed patient intake, scheduling, education, and follow-up communications.
- Collaborated with healthcare professionals to improve patient experiences and treatment compliance.
- Assisted with administrative operations, documentation, and workflow management.
- Developed strong communication, relationship-building, and problem-solving skills in fast-paced healthcare settings.
Education
Associate of Arts - Liberal Arts And Sciences
Saint Charles Community College
Cottleville, MoHealth Coach - Integrative Nutrition
Institute Of Integrative Nutrition
Cincinnati, OH2025
Skills
- Project Coordination
- Program Development
- Client Relationship Management
- Consumer Wellness Education
- Cross-Functional Collaboration
- Strategic Planning
- Customer Experience
- Process Improvement
- Presentation & Communication
- Wellness Industry Knowledge
- Google Workspace
- Canva, Zoom, Stripe
- Team Collaboration
- Organizational Leadership
- Problem Solving
Timeline
Front Desk Lead & Wellness Program Coordinator
Cloud 9 Massage & Wellness
2025 - Current
Founder & Integrative Wellness Specialist
JessHolisticWellness
2023 - Current
Medical Assistant
Dermatology, Orthopedic & Chiropractic Practices
2013 - 2022
Associate of Arts - Liberal Arts And Sciences
Saint Charles Community College
Health Coach - Integrative Nutrition
Institute Of Integrative Nutrition