Jessica Webb
Martinsburg
Summary
Dynamic Field Operations Engineer with a proven track record at Ameren Missouri, excelling in customer service optimization and electrical health and safety compliance. Enhanced operational efficiency through meticulous project management and effective communication, achieving significant improvements in service quality and client satisfaction. Skilled in conducting site inspections and implementing corrective action plans. Strong background in optimizing on-site processes and driving operational efficiency. Skilled in logistics management, problem-solving, and ensuring compliance with safety standards. Known for fostering collaboration and adapting to evolving project requirements to achieve objectives. Dependable, goal-oriented, and equipped to enhance team performance and deliver results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Field Operations Engineer
Ameren Missouri
10.2023 - Current
- Contributed to a positive working environment within the Field Operations team by fostering open communication channels among peers.
- Boosted customer satisfaction levels with timely and accurate completion of field projects.
- Improved safety standards by conducting regular inspections and enforcing strict adherence to protocols.
- Strengthened relationships with clients through professional communication skills and consistent delivery of high-quality services.
- Reduced operational costs through meticulous inventory management and resource allocation.
- Delivered excellent service quality by maintaining high attention to detail while performing tasks assigned in the field.
- Enhanced field operations efficiency by streamlining processes and implementing best practices.
- Provided valuable input for process improvements based on hands-on experience in the field operations environment.
- Ensured adherence to budget constraints through effective cost monitoring and control measures implementation.
- Maintained comprehensive records of all field activities, contributing to accurate reporting and data-driven decision-making processes.
- Conducted thorough risk assessments before initiating any project, minimizing potential hazards during operations significantly.
- Optimized scheduling for increased efficiency, ensuring maximum utilization of resources in the field.
- Supported high-impact projects to further improve and expand existing processes and procedures.
- Exhibited exceptional problem-solving abilities when faced with complex situations that required innovative solutions within tight deadlines.
- Managed multiple projects simultaneously while prioritizing workloads effectively, leading to increased overall productivity levels.
- Upheld company reputation as a reliable service provider by consistently meeting or exceeding client expectations throughout field operations projects.
- Worked with cross-functional teams to drive process and system improvements.
- Demonstrated adaptability by quickly learning new techniques or software applications required for specific projects or assignments in the field operations sphere.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Field Operations Engineer
Ameren Missouri
09.2019 - 10.2023
Nuclear Reactor Operations Training
Ameren Missouri - Callaway Nuclear Plant
01.2018 - 09.2019
- Measured the impact of implemented training initiatives by monitoring key performance indicators, adjusting strategies as needed to ensure desired outcomes were achieved.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
- Promoted safety-conscious work environments through delivery of safety-focused training modules designed to mitigate workplace hazards effectively.
- Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
- Coached employees on effective communication techniques, leading to improved collaboration between departments.
- Developed and maintained strong relationships with external partners such as vendors, ensuring access to cutting-edge training resources and materials.
- Conducted regular audits of training content to ensure relevance and alignment with organizational objectives.
- Collaborated with management to identify areas requiring improvement and developed targeted training solutions accordingly.
- Cultivated a culture of continuous learning among team members by regularly sharing industry trends and insights relevant to their roles.
- Led cross-functional teams in process improvement projects, resulting in streamlined operations and increased overall effectiveness.
Nuclear Radiation Protection Technician
Ameren Missouri - Callaway Nuclear Plant
01.2012 - 01.2018
- Optimized compliance with regulatory requirements by staying current on industry standards and guidelines for radiation protection.
- Mitigated potential hazards with thorough risk assessments and timely corrective actions.
- Supported the implementation of effective dose reduction strategies through consistent evaluation and feedback on operational practices.
- Reduced radiation exposure by implementing strict safety protocols and monitoring procedures.
- Supported the development of radiation protection policies and procedures by actively participating in relevant committee meetings and working groups.
- Improved overall radiological safety, delivering comprehensive training sessions for staff members.
- Played a vital role in maintaining a safe work environment by promptly addressing employee concerns or questions related to radiation protection practices.
- Promoted a culture of safety awareness through regular communication with team members regarding best practices in radiation protection techniques.
- Maintained a well-organized inventory system for all radiation sources, minimizing the risk of unauthorized access or loss of control over these materials.
- Assisted in the development of emergency response plans for potential radiological incidents, contributing to a safer work environment.
- Facilitated seamless communication between departments involved in radiological operations to ensure a unified approach towards achieving maximum safety levels.
- Increased efficiency in maintaining records and reports, streamlining documentation processes related to radiation protection activities.
- Collaborated closely with multidisciplinary teams to ensure the safe operation of radioactive materials handling processes.
- Prevented contamination incidents by establishing rigorous decontamination procedures for personnel, tools, and equipment following exposure to radioactive materials.
- Enhanced workplace safety by conducting regular inspections and maintenance of radiation protection equipment.
- Conducted routine surveys to monitor radiation levels, ensuring adherence to established limits and guidelines.
- Collected air, water and vegetation samples to determine levels of radioactive contamination.
- Calculated and prescribed safe radiation exposure times for employees using plant contamination readings and informed workers on radiation levels in specific areas.
- Utilized plant contamination readings to calculate safe radiation exposure times for personnel.
- Briefed workers on radiation levels in work areas and required precautions.
- Monitored personnel using dosimeters to determine amount and intensity of radiation exposure.
Education
Hickman High School
Columbia, Missouri05-2008
Associate of Applied Science -
Moberly Area Community College
Mexico, Missouri05-2010
No Degree -
Ameren Missouri - Engineering Designer
St. Louis, Misouri01-2019
Skills
- Customer service optimization
- Health and safety compliance
- Scheduling management, Maintenance Planning and Installation Planning
- Electrical engineering
- Field data collection and Quality Control
- Project scheduling and Project Management
- Conducting site inspections
- Corrective action planning
Timeline
Field Operations Engineer
Ameren Missouri
10.2023 - Current
Field Operations Engineer
Ameren Missouri
09.2019 - 10.2023
Nuclear Reactor Operations Training
Ameren Missouri - Callaway Nuclear Plant
01.2018 - 09.2019
Nuclear Radiation Protection Technician
Ameren Missouri - Callaway Nuclear Plant
01.2012 - 01.2018
Hickman High School
Associate of Applied Science -
Moberly Area Community College
No Degree -
Ameren Missouri - Engineering Designer