JESSICA USONA PALUSTRE
Macau
Summary
Dynamic and customer-focused professional with extensive experience as a Server at El Gaucho. Proven ability to enhance guest satisfaction through excellent communication and strong problem-solving skills. Adept at multitasking in fast-paced environments while ensuring kitchen safety and food presentation excellence. Committed to delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Cook/Server
Doner
Macau
01.2025 - 09.2025
- Marinate meat (lamb, chicken, beef) with spices, herbs, and yogurt for enhanced flavor and tenderness.
- Skewer meat evenly to ensure uniform cooking and easy handling.
- Cook kebabs over direct heat, turning regularly to prevent burning and achieve even browning.
Server
El Gaucho
Taipa, Macau
01.2021 - 01.2024
- Taking customer orders, serving food and beverages, ensuring customer satisfaction.
- Keeping the dining area clean and organized, handling transactions and processing payments.
- Coordinating with the kitchen staff to ensure timely service.
Server
HoneyBeet Bistro
Taipa, Macau
01.2018 - 01.2021
- Taking customer orders, serving food and beverages.
- Providing excellent customer service, ensuring guest satisfaction.
- Processing payments.
- Maintaining cleanliness and organization of the dining area.
- Assisting with food preparation or restocking supplies as needed.
Education
SECONDARY -
Quezon National High School
Lucena, Philippines01.2010
Skills
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to handle cash and process payments accurately
- Knowledge of food and beverage menus
- Multitasking and time management abilities
- Problem-solving skills and conflict resolution
- Kitchen safety
- Food presentation
- Time management
- Adaptability
References
- Napoleon Jr. Liong, Manager, El Gaucho, Taipa, Macau, +853 6375 2144
- Giancarlo Angelo Estolas, Waiter, Oceanus Casino, Macau, +853 6328 9802
Languages
- English
- Filipino
Personal Information
- Age: 33
- Height: 5'
- Weight: 49 kg
- Date of Birth: 02/22/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Websites
Timeline
Cook/Server
Doner
01.2025 - 09.2025
Server
El Gaucho
01.2021 - 01.2024
Server
HoneyBeet Bistro
01.2018 - 01.2021
SECONDARY -
Quezon National High School