Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Tucker

Salem

Summary

Dedicated shift leader with expertise in cannabis sales and outdoor customer service. Consistently surpasses targets through effective teamwork and independent problem-solving. Strong ability to learn quickly and adapt to new technologies. Committed to driving business success and enhancing customer experiences.

Overview

21
21
years of professional experience

Work History

Shift Leader

Nature's Grace & Wellness
05.2021 - 08.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Outdoor enthusiasts

Academy Sports
10.2018 - 04.2021
  • Quickly connected with each customer to offer assistance and promote products.
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors.
  • Maintained revenue by attracting customers with attractive sales displays.
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
  • Completed multiple resets per day to keep merchandise well-organized and presentable.
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
  • Kept work area organized and clutter-free.
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals.
  • Completed all required paperwork within anticipated timeframes.
  • Followed established guidelines and procedures.
  • Worked close with firearms compliance for legal gun sales.
  • Stayed up to date on outdoor products to give the best knowledge to customers purchasing products.

Sales Clerk

County Mart
08.2004 - 08.2018
  • Handled customer situations by making amicable decisions for customers and company.
  • Entered, updated, and maintained daily activity and prospect information.
  • Cash register operations
  • Deeply familiar with stocking, storing, and rotating products aimed at avoiding damages
  • Accurate money handling

Education

High School Diploma - undefined

Salem R - 80
Salem, Mo
05.2002

Skills

  • Organization
  • Problem-solving
  • Records and reporting
  • Coordination
  • Customer relations
  • Motivation
  • Multitasking
  • Monitor safety

Timeline

Shift Leader

Nature's Grace & Wellness
05.2021 - 08.2025

Outdoor enthusiasts

Academy Sports
10.2018 - 04.2021

Sales Clerk

County Mart
08.2004 - 08.2018

High School Diploma - undefined

Salem R - 80

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Jessica Tucker