Jessica Thornsberry
West Plains
Summary
Experienced with providing crucial support to individuals battling addiction, fostering non-judgmental and supportive environment. Utilizes motivational interviewing techniques and relapse prevention strategies effectively. Strong understanding of treatment planning and crisis intervention, contributing to client recovery and stability.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Drug and Alcohol Counselor
Gateway Foundation
Fordland, MO
01.2024 - 12.2025
- Assessed client requirements and crafted personalized treatment plans to support recovery objectives.
- Coordinated and conducted group therapy sessions, creating a supportive environment for clients to share experiences and build connections.
- Evaluated client progress through consistent assessments and modified treatment strategies to ensure effective care.
- Engaged with multidisciplinary teams to optimize care strategies for clients in recovery.
- Developed individualized treatment plans to address client needs and facilitate recovery.
- Conducted group therapy sessions, promoting peer support and shared experiences among clients.
- Coordinated and managed recovery strategies for 40 clients each day, ensuring effective support and engagement.
Substitute Teacher
Penmac
West Plains, MO
09.2020 - 03.2023
- Fostered positive student engagement through effective classroom management techniques.
- Collaborated with educators to adapt instructional materials for various subjects.
- Monitored student progress and provided feedback to enhance academic achievement.
- Developed strategies for conflict resolution to maintain a productive learning atmosphere.
DSP (Direct Support Professional)
Perfect Partners
West Plains, MO
01.2022 - 01.2023
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Implemented personalized care plans, ensuring alignment with client needs and preferences.
- Trained new staff on best practices for client engagement and safety protocols.
- Monitored client progress, documenting observations to inform care plan adjustments and improvements.
- Directed 10 staff members in providing attentive and appropriate care for consumers.
Waitress/Bartender
The Antler
Gainesville, MO
02.2017 - 07.2020
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to streamline order preparation and service flow.
- Trained new team members on menu knowledge and service standards to improve performance.
- Monitored dining area for cleanliness and organization, promoting a welcoming atmosphere.
- Resolved customer complaints promptly, maintaining positive dining experiences for guests.
- Implemented system for tracking special requests, improving accuracy in service delivery.
- Assisted in inventory management, contributing to optimal stock levels and reduced waste.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Cashier
Walmart
Mountain Home, AR
03.2016 - 02.2017
- Processed customer transactions accurately and efficiently, enhancing checkout experience.
- Maintained organized merchandise displays to support sales initiatives and improve customer engagement.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints professionally, fostering positive shopping experiences.
- Managed cash register operations, ensuring balanced drawers at the end of shifts through diligent record-keeping.
- Monitored inventory levels at registers, alerting management to low-stock items for timely restocking efforts.
Dietary Cook.Aide
Gainesville Health Care Center
Gainesville, MO
11.2014 - 09.2015
- Prepared and cooked nutritious meals according to dietary guidelines and resident preferences.
- Collaborated with healthcare staff to ensure dietary needs of residents were met effectively.
- Maintained cleanliness and organization of kitchen areas, adhering to health and safety standards.
- Trained new kitchen staff in food preparation techniques and safety protocols.
- Monitored food inventory levels, placing orders to ensure availability of necessary ingredients.
- Implemented menu changes based on resident feedback and nutritional requirements.
- Developed and implemented meal plans adhering to strict dietary guidelines for 100 residents.
Education
Bachelor of Science - Human Services; Criminology; Psychology
Drury University
Ava, MO04-2026
Skills
- Patient confidentiality
- Active learning
- Clinical documentation
- Professional boundaries
- Relapse prevention
- Client advocacy
- Motivational interviewing
- Multicultural competence
- Judgment and decision making
- Addiction recovery support
- Life skills training
- Intervention planning
- Self-care promotion
- Behavior modification
- Referral networking
- Individual counseling
- Anger management
- Sober living assistance
- Substance abuse assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CPR Certification
- Teaching Certification
Additional Information
Hard working, energetic, and enthusiastic female looking for a challenging, exciting job that could turn into a career
Timeline
Drug and Alcohol Counselor
Gateway Foundation
01.2024 - 12.2025
DSP (Direct Support Professional)
Perfect Partners
01.2022 - 01.2023
Substitute Teacher
Penmac
09.2020 - 03.2023
Waitress/Bartender
The Antler
02.2017 - 07.2020
Cashier
Walmart
03.2016 - 02.2017
Dietary Cook.Aide
Gainesville Health Care Center
11.2014 - 09.2015
Bachelor of Science - Human Services; Criminology; Psychology
Drury University