Jessica Shy
Oran
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RM Coco Decor LTD
1389 Southern Expressway, Cape Girardeau, MO 63703
07.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Created work orders for our sample department for all new product launches
- Enter in orders and update inventory for eCommerce accounts
- Set up new accounts with online access
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Executed the printing of sample tags and price inserts for the sample department, ensuring timely and accurate production to meet departmental needs
Soybean Lab Technician
Bayer
2992 State Hwy V, Matthews, MO 63867
09.2019 - 06.2020
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Cultivated soybeans sourced from diverse suppliers for the purpose of quality testing
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Entered and organized data results in Excel spreadsheets, ensuring accuracy and maintaining an organized record of information.
Cashier/Grocery Stocker
Aldi Inc. Grocery Stores
2145 Independence St, Cape Girardeau, MO 63703
07.2015 - 09.2019
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
- Ensured prompt checkout of customers to optimize efficiency and minimize wait times, contributing to a positive shopping experience and smooth operations.
Education
No Degree - Healthcare Profression
Southeast Missouri State University
Cape Girardeau, MOHigh School Diploma -
Oran High School
Oran, MO05.2014
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Order Processing
- Research
- Clerical Support
- Active Listening
- Credit Card Payment Processing
- Order Fulfillment
- Problem-Solving Ability
- Customer Service
Timeline
Customer Service Representative
RM Coco Decor LTD
07.2020 - Current
Soybean Lab Technician
Bayer
09.2019 - 06.2020
Cashier/Grocery Stocker
Aldi Inc. Grocery Stores
07.2015 - 09.2019
No Degree - Healthcare Profression
Southeast Missouri State University
High School Diploma -
Oran High School