Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Shy

Oran

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

RM Coco Decor LTD
07.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Created work orders for our sample department for all new product launches
  • Enter in orders and update inventory for eCommerce accounts
  • Set up new accounts with online access
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Executed the printing of sample tags and price inserts for the sample department, ensuring timely and accurate production to meet departmental needs

Soybean Lab Technician

Bayer
09.2019 - 06.2020
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Cultivated soybeans sourced from diverse suppliers for the purpose of quality testing
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Entered and organized data results in Excel spreadsheets, ensuring accuracy and maintaining an organized record of information.

Cashier/Grocery Stocker

Aldi Inc. Grocery Stores
07.2015 - 09.2019
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
  • Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
  • Ensured prompt checkout of customers to optimize efficiency and minimize wait times, contributing to a positive shopping experience and smooth operations.

Education

No Degree - Healthcare Profression

Southeast Missouri State University
Cape Girardeau, MO

High School Diploma -

Oran High School
Oran, MO
05.2014

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Order Processing
  • Research
  • Clerical Support
  • Active Listening
  • Credit Card Payment Processing
  • Order Fulfillment
  • Problem-Solving Ability
  • Customer Service

Timeline

Customer Service Representative

RM Coco Decor LTD
07.2020 - Current

Soybean Lab Technician

Bayer
09.2019 - 06.2020

Cashier/Grocery Stocker

Aldi Inc. Grocery Stores
07.2015 - 09.2019

No Degree - Healthcare Profression

Southeast Missouri State University

High School Diploma -

Oran High School

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Jessica Shy