Jessica Rodriguez
St. Peters
Summary
Results-driven professional dedicated to enhancing company profitability and operational efficiency. Strong problem-solving skills with a commitment to continuous learning and improvement. Proven ability to meet organizational goals through strategic planning and execution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Chappell Lawn Care
St. Peters
01.2026 - Current
- Managed front office operations, ensuring efficient communication through calls, client emails, and schedule coordination.
- Oversaw customer service interactions, addressing inquiries and resolving issues to enhance client satisfaction.
- Maintained accurate records and scheduling systems, updating client accounts and tracking service details to support operational efficiency.
- Communicated effectively with vendors, clients, and team members to support operations and project timelines.
Direct Support Professional
Emmaus
St. Peters
01.2025 - Current
- Verified implementation of individual support plans (ISPs) and behavioral support plans (BSPs) to ensure client needs are met.
- Administered prescribed medications, enhancing clients' health and well-being.
- Supported clients in therapy sessions, facilitating progress towards personal goals.
- Prepared meals according to IDDSI guidelines to ensure dietary compliance.
Front of the House Bakery
La Bonne Bouchée
Creve Coeur
11.2022 - 12.2023
- Coordinated distribution of cake slices to streamline service and support guest satisfaction.
- Organized cake supplies using first-in/first-out methodology to enhance stock management.
- Executed cleaning of guest areas to maintain high hygiene standards.
- Maintained clean, organized workstation to ensure safety and operational efficiency.
Sales Associate
Coach New York
Chesterfield
05.2021 - 02.2022
- Leveraged extensive product knowledge to provide informed assistance, improving customer satisfaction.
- Recommended merchandise tailored to individual customer needs, enhancing shopping experience.
- Utilized IPOS retail software for accurate transaction management, streamlining checkout process.
- Displayed merchandise to enhance store presentation.
- Used bilingual skills to assist a wide variety of clientele.
Education
Bachelor of Science - Psychology, Science in Business Administration
University of Missouri-St. Louis
St. Louis, MO03.2026
Skills
- Client management
- Communication and presentation
- Interpersonal communication
- Adaptability
- Cultural competency
- Critical thinking
- Strategic thinking
- Bilingual
Certification
- American Red Cross First Aid and Adult CPR, 01/01/25
- Mandt Certified, 01/01/25
- Medication Aide Certificate, 01/01/25
Timeline
Office Manager
Chappell Lawn Care
01.2026 - Current
Direct Support Professional
Emmaus
01.2025 - Current
Front of the House Bakery
La Bonne Bouchée
11.2022 - 12.2023
Sales Associate
Coach New York
05.2021 - 02.2022
Bachelor of Science - Psychology, Science in Business Administration
University of Missouri-St. Louis