Jessica Reyes
Saint Louis
Summary
Dynamic leader with proven expertise in team leadership and customer service, honed at Panera Bread. Excelled in enhancing team productivity and morale through innovative coaching and motivational techniques. Skilled in problem resolution and performance coaching, fostering a high-performing environment. Demonstrates exceptional organizational and computer skills, driving customer satisfaction and repeat business.
Experienced with leading and managing teams to achieve operational excellence. Utilizes strategic planning and effective communication to drive team performance. Track record of fostering collaborative environment and meeting organizational objectives.
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
10.2022 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
Walmart
06.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Marcus Theatres
08.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Saint Louis Community College
St. Louis, MO02-2026
Skills
- Customer focus
- Influencing skills
- Performance coaching
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Customer service
- Computer skills
- Positive attitude
- Teamwork
- Organizational skills
- Active listening
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Video Gaming
- Dance
- Animal Care
- Fashion and Style
- I have a passion for photography and editing photos
- Adventure Travel
- Swimming
- Makeup
Timeline
Team Manager
Panera Bread
10.2022 - Current
Cashier
Walmart
06.2021 - 10.2021
Cashier
Marcus Theatres
08.2019 - 02.2021
High School Diploma -
Saint Louis Community College
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