Jessica Redker
Mountain Grove
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Teller
FNBC bank
Mountain Grove
02.2025 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Educated clients on bank products and services available.
- Maintained cash drawer integrity through regular balancing.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
CXA Customer Service Representative
Sutherland Global Services
Birmingham
06.2023 - 02.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Lisenced Insurance Agents
TTEC
Springfield
08.2022 - 04.2023
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Conducted research to identify competitive rates and benefits offered by other providers.
Store Manager
Hattie B's and Done rite dry cleaning
Mountain Grove
09.2020 - 08.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
Cashier
CHC home center
Mountain Grove
02.2020 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Office Clerk
Wehr motors
Mountain Grove
03.2019 - 02.2020
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
- Updated customer accounts information in the database system accurately.
- Participated in team meetings to discuss progress on projects or new initiatives.
Sales Representative
SC contract centers
Mountain Grove
10.2018 - 03.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Provided technical support for customers using the company's products or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Credit Card Specialist
JP Morgan Chase
Springfield
03.2014 - 04.2015
- Analyzed and verified financial information to ensure accuracy of application data.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Communicated with internal departments on any changes in customer accounts.
- Assisted customers with payment plans and other special arrangements as needed.
- Identified opportunities for cross-selling additional products or services to customers.
- Processed new account requests, including obtaining necessary documents from clients.
Education
High School Diploma -
Mountain Grove High School
Mountain Grove, MO05-2012
Skills
- Paperwork Processing
- Product Knowledge
- Account updating
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Call Management
- Inbound and Outbound Calling
- Information Security
- Data Collection
- High-energy attitude
- Call Center Operations
- Conflict Mediation
- Computer Proficiency
- Problem-solving abilities
- Payment Processing
- Microsoft Outlook
- Customer Service
- Credit card payment processing
- Money handling
Timeline
Teller
FNBC bank
02.2025 - Current
CXA Customer Service Representative
Sutherland Global Services
06.2023 - 02.2025
Lisenced Insurance Agents
TTEC
08.2022 - 04.2023
Store Manager
Hattie B's and Done rite dry cleaning
09.2020 - 08.2022
Cashier
CHC home center
02.2020 - 04.2020
Office Clerk
Wehr motors
03.2019 - 02.2020
Sales Representative
SC contract centers
10.2018 - 03.2019
Credit Card Specialist
JP Morgan Chase
03.2014 - 04.2015
High School Diploma -
Mountain Grove High School