Jessica Rathmann
Saint Joseph
Summary
Dedicated customer service representative recognized for strong conflict resolution and problem-solving skills. Committed to fostering customer satisfaction through effective communication and personalized support.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Walmart
Saint Joseph
08.2025 - Current
- Guided customers through product inquiries and store navigation to enhance shopping experience.
- Resolved customer complaints and issues efficiently.
- Maintained a clean and organized sales floor environment.
- Provided feedback to management on customer trends and needs.
- Delivered timely resolutions to customer complaints, ensuring satisfaction and retention.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Cultivated strong customer relationships through personalized assistance, fostering loyalty and repeat business.
Dietary Manager
Advanced care of saint joseph
Saint Joseph
04.2023 - 08.2025
- Managed dietary staff schedules and daily operations efficiently.
- Ensured compliance with food safety regulations and standards consistently.
- Developed and implemented nutrition plans tailored to resident needs.
- Conducted regular audits of food storage and preparation areas to ensure compliance with safety standards.
- Collaborated with healthcare professionals to address dietary concerns effectively.
- Trained new staff on dietary protocols and procedures thoroughly.
- Oversaw inventory management for food supplies and equipment regularly.
- Coordinated meal service logistics to enhance dining experiences for residents.
- Maintained records of patient diets including any special requirements or restrictions.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided training sessions for new employees on proper food handling techniques.
- Provided nutrition education to patients, families, and staff members.
- Managed dietetic staff to ensure compliance with state regulations.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Coordinated menus for special events in accordance with health department standards.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Developed policies and procedures related to patient meal services operations.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Reviewed medical records to ensure accurate documentation of nutritional assessments and interventions.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Dietary Manager
Health Care Service Corporation
Saint Joseph
12.2018 - 04.2023
- Managed dietary staff schedules and daily operations to optimize service delivery and meet resident needs.
- Ensured compliance with food safety regulations and standards consistently.
- Developed and implemented nutrition plans tailored to resident needs.
- Conducted audits of food storage and preparation areas to ensure compliance with safety and quality standards.
- Collaborated with healthcare professionals to address dietary concerns effectively.
- Trained new staff on dietary protocols and procedures thoroughly.
- Oversaw inventory management for food supplies and equipment regularly.
- Coordinated meal service logistics for smooth dining experiences daily.
- Maintained records of patient diets including any special requirements or restrictions.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided training sessions for new employees on proper food handling techniques.
- Provided nutrition education to patients, families, and staff members.
- Managed dietetic staff to ensure compliance with state regulations.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Coordinated menus for special events in accordance with health department standards.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Engaged with residents to gather feedback on food quality and satisfaction, informing menu adjustments.
- Developed policies and procedures related to patient meal services operations.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Customer Service Representative
Alorica
Saint Joseph
02.2016 - 07.2017
- Guided customers through product inquiries and store navigation to enhance their shopping experience.
- Resolved customer complaints and issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fostered strong customer relationships by providing personalized assistance and support to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Documented customer interactions, transactions, and feedback for future reference and improved service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
USA 800
Saint Joseph
03.2015 - 03.2016
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints and issues efficiently.
- Processed transactions accurately at the cash register.
- Maintained a clean and organized sales floor environment.
- Collaborated with team members to streamline service delivery and improve customer experience.
- Educated customers on promotions and store policies to facilitate informed purchasing decisions.
- Stocked shelves and ensured product availability for shoppers.
- Provided feedback to management on customer trends and needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints with timely, excellent service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Laborer
triumph foods
Saint Joseph
01.2010 - 03.2015
- Executed various physical labor tasks to support project completion across multiple sites.
- Operated hand tools and power tools to complete construction projects.
- Operated machinery to streamline food processing tasks.
- Maintained cleanliness and sanitation of work areas.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Followed safety protocols to ensure a secure work environment.
- Ensured that all safety regulations were followed while working onsite.
- Reported safety violations to supervisor to reduce risks and accidents.
- Reported equipment malfunctions to supervisors for timely repairs.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Collaborated with coworkers to consistently achieve daily production schedules.
- Participated in company training sessions to improve skills and boost process knowledge.
Education
GED -
Hillrard Tech
Saint Joseph, MO09-2012
Skills
- Customer service
- Complaint handling
- Conflict resolution
- Customer relationship management
- Order processing
- Order fulfillment
- CRM software proficiency
- Customer documentation
- Case management
- Time management
- Schedule management
- Appointment scheduling
- Scheduling
- Call escalation
- Call center experience
- Problem solving
- Problem resolution
- Effective communication
- Attention to detail
- Team collaboration
- Multitasking and organization
- Service standard compliance
- Documentation
- Filing
- Recordkeeping strengths
- Microsoft office expertise
- Spreadsheets
- Office equipment proficiency
- Researching
- Email management
- Computer proficiency
- Adaptability
- Emotional intelligence
- Adaptive team player
- Coordination
- Report creation
- Call center experience
- Case management
Timeline
Customer Service Representative
Walmart
08.2025 - Current
Dietary Manager
Advanced care of saint joseph
04.2023 - 08.2025
Dietary Manager
Health Care Service Corporation
12.2018 - 04.2023
Customer Service Representative
Alorica
02.2016 - 07.2017
Customer Service Representative
USA 800
03.2015 - 03.2016
General Laborer
triumph foods
01.2010 - 03.2015
GED -
Hillrard Tech