Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Parnell

SPRINGFIELD

Summary

Dynamic insurance professional with extensive experience at TTEC, excelling in customer service and regulatory compliance. Proven track record in policy writing and client retention, leveraging critical thinking to enhance service delivery. Adept at upselling insurance products while maintaining professionalism and ethics, ensuring client satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Insurance Agent

TTEC
10.2018 - Current
  • Gained in-depth expertise in insurance offerings to aid clients successfully.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Conducted detailed policy reviews to ensure compliance with industry regulations.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Processed policy issuance.
  • Resolved billing-related questions.

Reservations Agent

EAN Holdings
04.2016 - 10.2018
  • Managed customer reservations using proprietary booking systems to ensure accuracy and efficiency.
  • Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
  • Coordinated with vendors to confirm availability and process changes in reservations effectively.
  • Maintained updated knowledge of company policies and promotional offers to enhance customer interactions.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

Selling Agent

Communication Solutions LLC
02.2015 - 03.2016
  • Promoted home internet and cell phone packages to potential clients.
  • Resolved billing-related questions.
  • Managed retention inquiries to maintain customer base.

Education

Bachelor Of Arts And Science - Criminal Justice

University of Phoenix
Tempe, AZ
06.2016

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Auto insurance
  • Client retention
  • Account management
  • Policy writing
  • Upselling
  • Policy renewals
  • Client account management
  • Property insurance
  • Regulatory compliance
  • Industry regulations
  • Claims reporting systems
  • Policy adjustment
  • Insurance product promotion
  • Critical thinking
  • Policy Knowledge
  • Property and casualty insurance

Timeline

Insurance Agent

TTEC
10.2018 - Current

Reservations Agent

EAN Holdings
04.2016 - 10.2018

Selling Agent

Communication Solutions LLC
02.2015 - 03.2016

Bachelor Of Arts And Science - Criminal Justice

University of Phoenix

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Jessica Parnell