Jessica Nichols
Wentzville
Summary
Dynamic retail professional with extensive experience at GameStop, excelling in customer service and team leadership. Proven track record in inventory control and staff training, enhancing operational efficiency and customer satisfaction. Adept at problem-solving and fostering a collaborative work environment, driving sales growth through effective merchandising and promotional strategies.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Detail Driven Carwash
04.2023 - 04.2025
- Supervised daily operations, ensuring efficient store workflow and optimal customer service.
- Trained and mentored staff on best practices for sales techniques and customer engagement.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, adjusting strategies to enhance overall performance.
- Collaborated with upper management on promotional campaigns, increasing foot traffic and store visibility.
- Resolved customer complaints effectively, enhancing satisfaction and fostering repeat business relationships.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Associate
Detail Driven Carwash
08.2023 - 04.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Store Manager
GameStop
08.2021 - 02.2022
- Analyzed sales data to identify trends, adjusting product offerings to meet customer demand effectively.
- Collaborated with vendors to negotiate pricing and secure favorable terms for inventory purchases.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
GameStop
02.2019 - 02.2022
- Oversaw daily store operations, ensuring high standards of customer service and satisfaction.
- Managed inventory levels, implementing effective stock control procedures to reduce shrinkage.
- Trained and mentored staff, fostering a collaborative team environment focused on performance and growth.
- Developed and executed promotional strategies to increase sales and enhance brand visibility.
- Conducted regular audits of store processes, identifying areas for improvement in efficiency and compliance.
- Implemented employee scheduling systems that optimized labor costs while maintaining operational effectiveness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
GameStop
02.2019 - 02.2020
- Assisted in managing daily operations and team schedules to optimize workflow efficiency.
- Coordinated staff training sessions to enhance team performance and service quality.
- Implemented inventory management practices to ensure accurate stock levels and reduce discrepancies.
- Developed customer service strategies that improved client satisfaction and retention rates.
- Facilitated communication between departments to streamline processes and enhance collaboration.
- Analyzed operational data to identify trends and support decision-making for resource allocation.
- Supported financial reporting by maintaining accurate records of transactions and expenses.
- Executed marketing initiatives that increased brand visibility and attracted new customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
GameStop
08.2017 - 02.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained updated knowledge of product features and promotions to support sales efforts.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Organized merchandise displays to promote products and enhance visual appeal of store layout.
- Responded promptly to customer inquiries, providing information and resolving issues effectively.
- Participated in inventory management tasks, supporting stock organization and replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Engaged in training sessions to develop skills in sales techniques and customer service excellence.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO10-2015
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Stock management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
Timeline
Sales Associate
Detail Driven Carwash
08.2023 - 04.2024
Assistant Store Manager
Detail Driven Carwash
04.2023 - 04.2025
Store Manager
GameStop
08.2021 - 02.2022
Store Manager
GameStop
02.2019 - 02.2022
Assistant Manager
GameStop
02.2019 - 02.2020
Sales Associate
GameStop
08.2017 - 02.2019
Bachelor of Science - Criminal Justice
Colorado Technical University