Jessica Newsom
Fulton
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced with managing patient financial accounts and ensuring accurate billing. Utilizes strong organizational skills and attention to detail to streamline payment processes and enhance patient satisfaction. Track record of effective communication and problem-solving in resolving patient inquiries and insurance claims.
Overview
19
19
years of professional experience
Work History
Financial Resource Coordinator
Boone Hospital Center
Columbia, MO
03.2024 - Current
- Coordinated patient insurance verification processes to ensure timely approvals and reduce delays.
- Managed billing inquiries and resolved discrepancies to enhance patient satisfaction and financial clarity.
- Analyzed financial data to identify trends, improving revenue cycle management efficiency.
- Led initiatives to educate patients on insurance benefits, increasing overall engagement and compliance with payment plans.
- Maintained strict confidentiality of patient information while adhering to HIPAA regulations throughout all interactions and communications.
- Improved patient satisfaction by efficiently addressing and resolving billing-related inquiries.
- Assisted patients in understanding their benefits and coverage, clarifying complex insurance terms, and providing guidance on out-of-pocket expenses.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Licensed Barber
Studio 209 Salon
Columbia, MO
08.2019 - 09.2025
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Clipped and sheared hair into diverse cuts and fades for 10-20 customers daily.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Utilized diverse knowledge to style hair as requested.
- Monitored, tracked and recorded client satisfaction to maintain positive ratings.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Updated appointment calendar and set shift schedules.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Met with customers to discuss style options, preferences and special requirements.
- Shaved 4-6 customers daily using standard and straight razors or clippers.
Patient Access Representative
Boone Hospital Center
Columbia, MO
02.2023 - 03.2024
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Trained new staff on patient access protocols, improving onboarding efficiency and knowledge retention.
- Implemented process improvements to reduce patient wait times during check-in procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Received patient deductibles and co-pay amounts and discussed options to satiety remainder of patient financial obligations.
- identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- collected and entered patients demographic and insurance data into computer database to establish patient's medical record
- contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Caregiver
Phoenix Home Care & Hospice
Columbia, MO
05.2014 - 09.2015
- Recorded client status progress and challenges in logbooks and reports.
- Assisted patients with daily personal hygiene.
- Prepared healthy meals for to meet unique nutrition needs.
- Transported patients to medical, dental and personal care appointments.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Ambulated individuals around home, public and medical locations.
Inventory Control Clerk/Pharmacy Technician
D&h Drugstore
Columbia, MO
07.2011 - 07.2014
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Reviewed shipping and received documents for accuracy.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Investigated and resolved variances with inventory records.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Performed scheduled inventory counts and supply audits.
- Pulled damaged and recalled products for return or disposal.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Entered information into system to update status reports.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Maintained proper storage and security conditions for drugs.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
Licensed Cosmetologist
Sports Clips
Columbia , MO
08.2007 - 06.2011
- Collected payment from customers and scheduled next appointments.
- Treated customers to shampooing and head massage to promote loyalty.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Evaluated client's hair and physical features to determine style and cut plans.
- Scheduled appointments for customers using internal software system.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Kept notes listing preferences and services provided to clients for quick reference.
- Maintained relationships with long-term clients while handling walk-in appointments daily.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Beautified customers by performing facials and waxing.
Education
Associate of Science - Cosmetology
Merrell University of Beauty Arts & Sciences
Moberly, MO07-2007
High School Diploma -
David H. Hickman High School
Columbia, MO06-2006
Skills
- Cash Register Operation
- Payment Processing
- Styling Suggestions
- Adaptable to Changing Client Needs
- Tool, Equipment and Surface Sanitizing
- Shampooing and Conditioning
- Supply Ordering and Maintenance
- Appointment Scheduling
- Workstation Cleaning
- Social Skills
- Salon Management
- Willingness to learn
- Time management
- Multitasking
Timeline
Financial Resource Coordinator
Boone Hospital Center
03.2024 - Current
Patient Access Representative
Boone Hospital Center
02.2023 - 03.2024
Licensed Barber
Studio 209 Salon
08.2019 - 09.2025
Caregiver
Phoenix Home Care & Hospice
05.2014 - 09.2015
Inventory Control Clerk/Pharmacy Technician
D&h Drugstore
07.2011 - 07.2014
Licensed Cosmetologist
Sports Clips
08.2007 - 06.2011
High School Diploma -
David H. Hickman High School
Associate of Science - Cosmetology
Merrell University of Beauty Arts & Sciences